Agency Risk & Compliance Officer

SUN LIFE INDONESIA; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Sun Life Indonesia is seeking a Line 1B Officer in Agency Distribution to support risk identification, assessment and control across agency operations. The role focuses on ensuring compliance with internal policies, POJK/AAJI standards, and risk frameworks while maintaining business performance.

The incumbent will contribute to risk monitoring, regulatory support, and training for Agency Leaders, helping to balance business needs with compliant selling and robust controls.

Qualifications

• Bachelor's degree in Business, Finance, Risk Management, or related field.
• 2–5 years of experience in distribution risk, sales governance, compliance, or audit (preferably in insurance or financial services).
• Familiarity with local insurance regulations (POJK, AAJI/AAUI standards) is an advantage

Responsibilities

• A. Risk Identification & Assessment: Regular reviews of agency sales practices and documentation to identify risks.
• A. Risk Identification & Assessment: Conduct risk assessments for new agency initiatives and product launches.
• A. Risk Identification & Assessment: Understand risk exposures including conduct, operational, mis-selling, AML/CFT risks.
• B. Risk Monitoring & Control: Implement and monitor risk controls for agency operations (sales quality checks, call-back verification, suitability assessments).
• B. Risk Monitoring & Control: Track KRIs and prepare risk dashboards for management.
• B. Risk Monitoring & Control: Follow up on risk issues, audit findings and incidents to ensure timely closure.
• C. Compliance & Regulatory Support: Ensure agency activities comply with POJK/regulatory rules and distribution standards.
• C. Compliance & Regulatory Support: Help distribution understand and implement regulatory changes.
• C. Compliance & Regulatory Support: Conduct thematic reviews on potential non-compliance areas.
• D. Training & Awareness: Provide training to Agency Leaders and agents on conduct risk, sales governance and compliant selling.
• D. Training & Awareness: Develop guidance materials, SOP updates and risk communications.
• E. Incident & Complaint Handling: Document, escalate and analyze incidents or complaints related to agency sales.
• E. Incident & Complaint Handling: Coordinate with customer service, compliance and distribution for resolution and preventive measures.
• F. Governance, Reporting & Documentation: Maintain documentation for risk assessments and testing; prepare governance reports.
• F. Governance, Reporting & Documentation: Participate in governance forums and share risk insights for decisions.

Skills

Regulatory Knowledge

Report Writing

English Proficiency

Excel & PowerPoint

Presentation

Agency Distribution

Risk & Compliance

Analytical Thinking

Communication

Risk-Business Balance

Internal Controls

Education

Bachelor's degree in Business, Finance, Risk Management, or related field

Job description

Sun Life Indonesia is seeking a Line 1B Officer in Agency Distribution to support risk identification, assessment and control across agency operations. The role focuses on ensuring compliance with internal policies, POJK/AAJI standards, and risk frameworks while maintaining business performance.

The incumbent will contribute to risk monitoring, regulatory support, and training for Agency Leaders, helping to balance business needs with compliant selling and robust controls.