AFTERSALES AREA SUPERVISOR - JAWA TIMUR

PT Omoway Technology Indonesia; Jawa Timur; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

PT Omoway Technology Indonesia seeks an Aftersales Supervisor to lead and monitor the East Java team, ensuring high service quality and effective coordination with internal and external partners.

The role requires 2–3 years in Aftersales, with at least 1 year in a supervisory position, and a strong understanding of vehicle repair and aftersales processes. Field visits across East Java and Mandarin proficiency are a plus.

Qualifications

• 2–3 years of experience in Aftersales / Automotive Service.
• 1 year of experience as Aftersales Supervisor / Service Supervisor / Workshop Supervisor or similar.
• Experience in automotive aftersales, workshop operations, or vehicle service is preferred.
• Strong understanding of vehicle repair, maintenance, troubleshooting, and aftersales processes.

Responsibilities

• Lead, supervise, and monitor the Aftersales team in East Java.
• Monitor service quality, technical issues, repair progress, and customer complaints.
• Coordinate with MDs, Technical Support, Customer Care, Sparepart, and Warranty teams to resolve issues.
• Act as communication bridge between OMOWAY Indonesia, MDs, and the China aftersales team.
• Prepare regular aftersales performance reports for management.

Skills

Aftersales Leadership

Team coaching

Customer service

Communication

Field visits

Vehicle knowledge

SIM A/C

Mandarin

Job description

Lead, supervise, and monitor the Aftersales team in East Java.

Monitor service quality, technical issues, repair progress, and customer complaints.

Ensure aftersales operations follow OMOWAY SOP, policies, and service standards.

Monitor and evaluate team performance, including Technical Repair and Customer Care teams.

Conduct regular coaching, training, and performance evaluations for the team.

Coordinate with MDs, Technical Support, Customer Care, Sparepart, and Warranty teams to resolve aftersales issues.

Act as the communication bridge between OMOWAY Indonesia, MDs, and the China aftersales team.

Monitor MD aftersales performance and ensure compliance with OMOWAY standards.

Analyze aftersales performance and identify areas for operational improvement.

Handle and escalates critical customer complaints and technical cases when required.

Prepare regular aftersales performance reports for management.

Job Requirements :

Minimum 2–3 years of experience in Aftersales / Automotive Service.

Minimum 1 year of experience as Aftersales Supervisor / Service Supervisor / Workshop Supervisor or similar position.

Experience in automotive aftersales, workshop operations, or vehicle service is highly preferred.

Strong understanding of vehicle repair, maintenance, troubleshooting, and aftersales processes.

Proven ability to lead, coach, and evaluate a team.

Strong problem-solving and customer complaint-handling skills.

Good communication and coordination skills with MDs, internal teams, and external partners.

Able to work with technical teams and understand service/repair reports.

Target-oriented, responsible, proactive, and able to work under pressure.

Willing to conduct frequent field visits across East Java.

Possess a valid SIM A/C and own vehicle is preferred.

Mandarin proficiency is a plus.

Willing to be based in East Java.