Advance Wordpress Support Engineer

hosting.com; Kuta; On-site; IDR 1,075,462,000 - 1,613,192,000; Full time

Job summary

hosting.com is seeking a skilled WordPress & WooCommerce specialist to diagnose complex issues, clean malware, and harden security across client sites. You will analyze server logs, optimize performance, and manage PHP processes with WP-CLI in a hosting environment.

The role emphasizes deep troubleshooting of payment gateways and shipping configurations, with a focus on reliability and speed. Join a global team delivering trusted hosting experiences.

Qualifications

• Expert WordPress & WooCommerce mastery across core, theme and plugin troubleshooting
• Security cleanup expertise with malware removal and hardening measures
• Server and environment diagnostics with logs analysis (PHP, webserver, SQL)
• Proficient command line skills with Linux and WP-CLI for automation
• Development knowledge in PHP, SQL, JavaScript and CSS to read and patch issues
• Hosting experience in web hosting or server management environments

Responsibilities

• Diagnose and resolve WordPress core, theme, and plugin conflicts across client environments
• Investigate and fix WooCommerce payment gateways and shipping configurations
• Perform malware cleanup and core file repairs to restore sites
• Implement security hardening to safeguard client sites
• Optimize performance via caching, minification, and database hygiene
• Analyze server logs and manage PHP processes to maintain stability

Skills

WordPress mastery

WooCommerce mastery

Security hardening

Server diagnostics

WP-CLI

PHP/SQL/JS/CSS

Tools

WP-CLI

Linux shell

PHP

SQL

JavaScript

CSS

Job description

About Us

We've got an incredible brand -- now we're busy creating the legend behind it. At hosting.com, we've set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.

About Us

We've got an incredible brand -- now we're busy creating the legend behind it. At hosting.com, we've set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.
Our aim and promise is bold: to become the world's most trusted hosting company. If you're eager to contribute your time and talent to something bigger that people will talk about long after your work is done -- hosting.com is your place. If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do -- it's at hosting.com. If you believe the best success is always shared success, with your teammates, for your customers -- hosting.com is your next work home.
At hosting.com, we're not just hosting websites. Although we do a great job of that for millions of websites. We're helping our customers tell their stories and connect with their people. Creating product experiences helps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best.
All because we care ... about each other's success. Our team is 750+ strong and growing, spread across the globe.
We can't do this alone. Come join the journey. And help us build something better together.

What You'll Do:

Advanced WordPress & WooCommerce Troubleshooting

• Diagnose and resolve complex WordPress core, theme, and plugin conflicts across various client environments
• Deeply investigate and resolve technical issues within WooCommerce ecosystems, with a heavy focus on payment gateway integrations and custom shipping setup issues

Website Security & Malware Remediation

• Perform advanced malware infection cleanup, core file repairs, and database cleaning to fully restore compromised sites
• Implement deep website security hardening protocols to proactively safeguard client sites against vulnerabilities and emerging threats

Performance & Speed Optimization

• Execute advanced speed and performance optimizations, including caching strategy setup, asset minification, database cleanup, and query optimization

Server-Level & Environment Diagnostics

• Conduct deep server-level troubleshooting by analyzing PHP, PHP-FPM, webserver (Nginx/Apache), and SQL logs to isolate root causes
• Monitor and manage PHP processes, memory limits, and execution timeouts to maintain server health and stability

Requirements

What You'll Bring

• Expert WordPress & WooCommerce Mastery: Extensive experience in advanced WordPress troubleshooting and deep hands‑on expertise in WooCommerce (specifically payment gateways and shipping configurations)
• Security & Cleanup Expertise: Proven track record in advanced malware identification, manual cleanup, and implementing robust security hardening measures
• Server & Diagnostic Proficiency: Demonstrated experience analyzing server logs (PHP, webserver, SQL) and managing PHP processes to solve complex performance or environment issues
• Command Line & Terminal Skills: Strong command-line proficiency with Linux terminal navigation and WP-CLI for site management, automation, and troubleshooting (Preferred)
• Development & Code Literacy: Intermediate-to-advanced knowledge of PHP, SQL, JavaScript, and CSS to read, debug, and patch underlying code issues (Preferred)
• Hosting Experience: Direct background working within web hosting or server management environments

Benefits

Why You'll Love It Here

• Be part of a global, purpose-driven team building one of the world's most trusted hosting companies
• Is a fast moving, agile company. We are energetic, and we hustle. You should be able to move at pace and be self‑motivated

Our Values

Be Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful. Be Innovative.
At Hosting.com, success is always shared — with our people, our customers, and our communities.