System Administrator Manager | Web Hosting | Based in Indonesia

Hostinger; Kota Yogyakarta; Hybrid; IDR 446,400,000 - 669,600,000; Full time

Benefits offered by this job

360 Growth opportunities

Home office budget

Wellness program

Team events & milestones

Job summary

Hostinger is seeking a hands-on Web Hosting SysAdmin Manager to lead the Indonesian team. You will own shift coverage, incident response, and escalation for complex hosting issues while staying connected with engineering, Customer Success and product management.

You will work closely with teams in Lithuania and Brazil, mentoring staff, driving automation with Ansible and monitoring with Prometheus/Grafana, and supporting uptime for millions of customers globally.

Qualifications

• 3+ years supporting enterprise-scale Linux environments.
• 1+ years leading or mentoring an engineering or sysadmin team.
• Hands-on experience with web hosting stack: cPanel/WHM, LiteSpeed, Apache/Nginx, MariaDB/MySQL, CloudLinux.

Responsibilities

• Lead the Indonesian Web Hosting SysAdmin team and design fair rotation (not on-call).
• Own incident response within your window, including customer communication and postmortems.
• Be the escalation point for complex hosting and security cases with Customer Success.
• Stay hands-on across the hosting stack: diagnose, optimise and fix.
• Deliver long-term automation with Ansible/AWX, Prometheus and Grafana to reduce repetitive work.
• Drive AI adoption in operations and faster runbooks.
• Hire, onboard and coach; report on KPIs and reviews.
• Coordinate daily with international teams and product to make technical calls.

Skills

Linux administration

Team leadership

Web hosting stack

Security hardening

Automation scripting

English proficiency

On-premises hardware

Incident response

Tools

Ansible

Bash

Python

cPanel/WHM

Job description

Join the team building an AI-first company. Hostinger serves more than 5.5 million clients across 150 countries, but we're still excited about what we're creating next.

AI is changing how we build products, support customers, work together, and solve problems. It helps us move faster, spend less time on repetitive work, and focus on bigger ideas.

If you want your work to influence both what we build and how we build it, we'd like to meet you.

Our culture: Guided by 10 company principles.

Your role at Hostinger

Join Hostinger's Product team as SysAdmins Manager and lead the Web Hosting SysAdmin team in Indonesia. The team keeps more than 1,600 bare-metal hosting servers across 16+ data centres healthy and covers the Asia‑Pacific daytime window of our 24/7 global rotation, working hand in hand with the Lithuanian and Brazilian SysAdmin teams.

This is a hands‑on technical leadership role. About half of your time stays technical: you operate, debug and ship alongside your engineers. The other half goes into your people: hiring, coaching, protecting the team's health and setting them up to succeed.

You own the team's shift coverage and incident response, but you are not personally on rotation or on‑call. You will work closely with engineering, developer, Customer Success and product managers.

Curious to learn more? Connect with your team: Teodoras Celencevičius

Your day‑to‑day

• Lead the Indonesian Web Hosting SysAdmin team and own its shift coverage: you design the rotation, you are not on it;
• Own incident response in your window: acknowledgement, customer communication, postmortems and follow‑up within SLA;
• Act as the sysadmin escalation point for Customer Success on complex hosting and security cases;
• Stay hands‑on across a fleet running CloudLinux, LiteSpeed, cPanel/WHM and MariaDB: diagnose, optimise and fix;
• Deliver long‑term engineering and automation with Ansible/AWX, Prometheus and Grafana that removes repetitive shift work;
• Drive AI adoption in operations: automated ticket resolution, AI‑assisted diagnosis and faster runbooks;
• Hire, onboard and coach; run weekly reporting, team KPIs and quarterly performance reviews;
• Coordinate daily with the Lithuanian and Brazilian SysAdmin teams, WH engineering and product, and make the final technical call when the team needs one.

What will help you succeed

• You have 3+ years supporting enterprise‑scale Linux environments, including database and web‑server performance tuning;
• You have 1+ years leading or mentoring an engineering or sysadmin team, ideally one that runs shifts or on‑call;
• You have hands‑on experience with the web hosting stack: cPanel/WHM, LiteSpeed, Apache or Nginx, MariaDB/MySQL, CloudLinux (LVE, CageFS);
• You understand on‑premises / bare‑metal infrastructure;
• You are comfortable with security hardening and malware response on shared hosting (Imunify360, Monarx or similar);
• You script and automate: Bash or Python, Ansible;
• You have hired before and know what a strong sysadmin looks like in an interview;
• Your English skills are C1 - C2;
• You are a constant learner who loves Linux and cares about uptime, people and clean processes.

Meet your team

The Web Hosting SysAdmin team keeps the infrastructure behind Hostinger's hosting services healthy, stable, and ready to support millions of customers worldwide. We are distributed across Indonesia, Lithuania and Brazil, which gives us round‑the‑clock coverage and expertise from three markets.

Each location has its own team and manager, but we work as one: shared runbooks, shared incidents, shared goals. In Indonesia, you will lead an experienced sysadmin team who care deeply about Linux and about making our hosting environment better every week.

Benefits you’ll love

• 360 Growth: We provide limitless learning opportunities: access to platforms like Reforge and CoachHub, global conferences, feedback culture, digital libraries, and industry‑leading subscriptions. Advance your career with internal mobility, and grow with a team eager to share knowledge and support your success.
• Freedom & responsibility: Work on your terms, whether from the comfort of home or anywhere in the world. With a home office budget, you can elevate your workspace. Enjoy the flexibility to manage your schedule while bringing your ideas to life in a fast‑paced, dynamic environment.
• Wellness simplified: Your health comes first with company‑provided sick days, 20 paid suspension days, Headspace subscriptions, and recharge leave. Participate in wellbeing‑dedicated events and simply enjoy the balance of a lifestyle that prioritizes wellness.
• Work hard - play hard: Celebrate your achievements with company events like Town Hall, Meet the Client initiatives, team‑building experiences, and workations. Celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations.

Compensation

We’re always looking for exceptional talent to raise the bar, with compensation reflecting your experience and the impact and value you bring.

Get ready to take your personal and professional growth to new heights! Join Hostinger today and be part of our journey.

Three. Two. Onboard.