Administration Officer

AHK Group Ltd; Jakarta Selatan; On-site; IDR 80,000,000 - 140,000,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee assistance programme

Job summary

Alfred H Knight Indonesia, PT AHK Testing Indonesia, is seeking an Administration Officer in Jakarta. You will provide excellent customer service to clients and overseas offices, handle inquiries, and communicate professionally. You will manage time, prioritize tasks, and support the administration team to maintain KPI/SLA targets.

The role requires fluent Bahasa Indonesia and English, strong organizational and MS Office skills, and a collaborative approach to work in a fast-paced environment.

Qualifications

• Fluent in Bahasa Indonesia and English; additional languages a plus.
• Excellent client liaison and relationship-building abilities.
• Strong organizational, detail-oriented, and deadline-driven.
• Proficient in Microsoft Office and reporting tools.

Responsibilities

• Serve as the point of contact for client inquiries and correspondence.
• Respond to client inquiries promptly and professionally.
• Proactive contribution to departmental KPIs and SLAs.
• Ensure accurate and timely communications between internal and external clients, including reports and invoices.
• Provide accurate and timely finalized documentation to external clients.
• Use Dashboard to manage workload, maintain transparency and accuracy.
• Assist the Supervisor and Head of Administration and Client Coordinator as needed.
• Participate in quality improvement initiatives and contribute ideas for process enhancement.

Skills

Fluent Bahasa Indonesia

Fluent in English

Client liaison

Interpersonal skills

MS Office

Organizational skills

Communication

Team player

Under pressure

Education

Bachelor's degree (any major)

Tools

Dashboard

Job description

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity through its Indonesia entity, PT AHK Testing Indonesia, who is looking for an Administration Officer to join our team based in Jakarta. PT AHK Testing Indonesia provides independent analysis and inspection services to the metals, minerals and solid fuels industries. We have a well‑earned reputation for our knowledge and professionalism in all aspects of weighing, sampling and analysis.

As an Administration Officer you are responsible for providing excellent customer service to our clients and overseas offices, verbally and electronically. Within the administration team, you will handle all client inquiries and communicate with clients in a professional, accurate and efficient manner. It is essential that you have excellent time management skills, administration experience and client relationship‑building capability in order to be successful. The ability to identify and solve problems is vital, as well as being able to work independently and prioritize tasks

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re‑invest in our facilities, technology and people. Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight you will need to display the following:

KEY RESPONSIBILITIES

• Serve as the point of contact for client inquiries and correspondence, requests, and concerns.
• Respond to client inquiries and requests in a timely and professional manner
• Proactive contribution to the continued achievement of departmental KPI’s and SLA’s
• Ensure accurate and timely communications between internal and external clients, including job updates, final reports and invoices.
• Provide accurate and timely finalized documentation to external clients
• Use Dashboard to manage workload, maintain transparency in order to ensure accuracy and timely delivery of data and achievement of KPI’s.
• Assist the Supervisor and Head of Administration and Client Coordinator as needed.
• Participate in quality improvement initiatives and contribute ideas for process enhancement.

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

Required Knowledge, Skills and Behaviours

• Fluent in Bahasa Indonesia and English, with proficiency in other languages being a plus.
• Excellent client liaison skills, with the ability to develop and maintain strong client relationships.
• Strong interpersonal skills, both verbal and written, with the ability to communicate professionally at all levels.
• Team player with respect for colleagues and a collaborative approach to work.
• Understanding of service quality principles and commitment to delivering high‑quality results.
• Excellent organization skills with attention to detail and accuracy.
• Proficient in Microsoft Office programs, with the ability to prepare management information and reports.
• Strong communication and coordination skills to collaborate with internal teams and external stakeholders.
• Ability to work well under pressure and meet tight deadlines.
• Sincere, honest, loyal, passionate about learning new knowledge, disciplined, and accurate in work.

Required Work Experience

• Having a minimum 1 (one) year experience in administration for the energy and metals minerals sector is a plus.
• Fresh graduates are welcome to apply.

Required Qualifications

• Bachelor’s degree in any major. This requirement may be substituted for experience on a year for year basis.

Required Languages

• Bahasa Indonesia
• English

BENEFITS

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.