Jakarta Admin & Client Services Officer

AHK Group Ltd; Jakarta Selatan; On-site; IDR 80,000,000 - 140,000,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee assistance programme

Job summary

Alfred H Knight Indonesia, PT AHK Testing Indonesia, is seeking an Administration Officer in Jakarta. You will provide excellent customer service to clients and overseas offices, handle inquiries, and communicate professionally. You will manage time, prioritize tasks, and support the administration team to maintain KPI/SLA targets.

The role requires fluent Bahasa Indonesia and English, strong organizational and MS Office skills, and a collaborative approach to work in a fast-paced environment.

Qualifications

• Fluent in Bahasa Indonesia and English; additional languages a plus.
• Excellent client liaison and relationship-building abilities.
• Strong organizational, detail-oriented, and deadline-driven.
• Proficient in Microsoft Office and reporting tools.

Responsibilities

• Serve as the point of contact for client inquiries and correspondence.
• Respond to client inquiries promptly and professionally.
• Proactive contribution to departmental KPIs and SLAs.
• Ensure accurate and timely communications between internal and external clients, including reports and invoices.
• Provide accurate and timely finalized documentation to external clients.
• Use Dashboard to manage workload, maintain transparency and accuracy.
• Assist the Supervisor and Head of Administration and Client Coordinator as needed.
• Participate in quality improvement initiatives and contribute ideas for process enhancement.

Skills

Fluent Bahasa Indonesia

Fluent in English

Client liaison

Interpersonal skills

MS Office

Organizational skills

Communication

Team player

Under pressure

Education

Bachelor's degree (any major)

Tools

Dashboard

Job description

Alfred H Knight Indonesia, PT AHK Testing Indonesia, is seeking an Administration Officer in Jakarta. You will provide excellent customer service to clients and overseas offices, handle inquiries, and communicate professionally. You will manage time, prioritize tasks, and support the administration team to maintain KPI/SLA targets.

The role requires fluent Bahasa Indonesia and English, strong organizational and MS Office skills, and a collaborative approach to work in a fast-paced environment.