Account Manager

TRIFECTA; Jakarta Selatan; On-site; IDR 200,000,000 - 360,000,000; Full time

Job summary

TRIFECTA is seeking a driven Account Manager to grow our customer base in Indonesia. You will develop new relationships, manage existing accounts, and drive long-term business opportunities from opportunity to payment.

You will coordinate with Presales, Technical, and Operations teams to fulfill orders, monitor delivery, and collect payments while aiming at sales targets and account growth. Occasional travel may be required.

Qualifications

• Experience in account management or field sales.
• Ability to develop new business and grow existing accounts.
• Excellent communication and negotiation skills.
• Willingness to travel occasionally.

Responsibilities

• Develop and maintain strong, long-term customer relationships.
• Identify and approach new potential customers and generate opportunities.
• Grow existing accounts through upselling and cross-selling.
• Coordinate with Presales, Technical, Operations, and Admin to process orders and ensure on-time delivery.
• Manage end-to-end sales process from opportunity to payment collection.
• Monitor orders and ensure timely delivery and payment.
• Maintain accurate records of activities and opportunities.
• Aim to achieve sales targets and account growth.
• Travel to meet customers as needed.

Skills

Account Management

Sales Process

Relationship Building

Upselling

Cross-selling

Negotiation

Customer Service

Order Fulfillment

Payment Collection

Education

Diploma

Job description

We are looking for a driven and customer-focused Account Manager to join our team. As an Account Manager, you will play a key role in growing our business by developing new customer relationships, managing existing accounts, and creating long-term business opportunities. You will be responsible for managing the sales process end-to-end — from identifying opportunities and understanding customer needs to order fulfillment, delivery, and payment collection. Responsibilities

• Develop and maintain strong, positive, and long-term relationships with customers.
• Identify and approach new potential customers and generate new business opportunities.
• Develop existing accounts by identifying opportunities for repeat orders, upselling, cross-selling, and recurring projects.
• Connect and build relationships with key business executives, decision-makers, and stakeholders.
• Understand customer requirements and collaborate with internal teams to propose suitable products and solutions.
• Manage the sales process from opportunity generation, quotation, negotiation, and Purchase

Order (PO) through to order fulfillment.

• Create and process Sales

Orders (SO) after receiving customer PO.

• Coordinate closely with cross-functional internal teams, including Presales, Technical, Operations, and

General Administration, to ensure orders are processed accurately and efficiently.

• Monitor order status and ensure products/services are delivered according to agreed timelines and customer requirements.
• Proactively communicate with customers regarding order progress, delivery schedules, and any potential issues.
• Respond to customer inquiries and resolve issues by coordinating with the relevant internal teams.
• Follow up on outstanding invoices and ensure timely payment collection from customers.
• Maintain accurate records of customer activities, sales opportunities, quotations, orders, and account status.
• Achieve assigned sales targets, revenue, and account growth objectives.
• This position may require occasional travel to meet customers or attend business-related activities.

We are looking for someone who doesn't just wait for opportunities, but actively creates them. If you enjoy meeting people, understanding business needs, finding solutions, negotiating deals, and turning customer relationships into long-term business opportunities, we'd love to hear from you. -

• Diploma
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