Account Manager

Caterpillar Financial Services Corporation; Jakarta Pusat; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

Caterpillar Inc. in Indonesia is seeking an experienced Account Manager to act as the key interface between Progress Rail and customers, ensuring exceptional service while supporting strategic growth.

You will collaborate with Operations, Engineering, Planning, Commercial, and Finance to deliver successful contract outcomes and long-term partnerships. Required: 7–10 years in account management, strong negotiation skills, rail industry experience, import/export operations, and leadership.

Qualifications

• Bachelor's degree in Engineering, Business, Commerce, Supply Chain Management, Logistics, Procurement, or a related discipline.
• 7-10 years' experience in account management.
• Strong experience in contract negotiations, and Rail industry.
• Demonstrated experience managing import/export operations and international logistics.
• Proven success delivering cost reduction and process improvement initiatives.
• Previous leadership experience with the ability to develop and motivate teams.
• Experience working with ERP and inventory management systems.
• Strong commercial acumen, analytical skills, and problem-solving capability.
• Professional procurement or supply chain certification.
• Experience with SAP or similar ERP platforms.
• Knowledge of customs regulations, trade compliance, and international logistics requirements.

Responsibilities

• Develop and maintain strong customer relationships across assigned accounts.
• Drive revenue growth through account development and identification of new sales opportunities.
• Lead commercial management of customer contracts, including renewals, variations, pricing adjustments, and scope changes.
• Prepare and deliver monthly contract reports, customer reporting packs, budgets, and long-term capital plans.
• Develop and execute account growth strategies to increase profitability and market share.
• Analyse contract performance and identify opportunities for operational and commercial improvement.
• Lead customer meetings and present executive-level business reviews.
• Partner with Sales, Operations, Engineering, and Finance teams to support strategic customer initiatives.
• Provide mentoring and functional leadership to Account Managers, Asset Planners, and support personnel

Skills

Account management

Contract negotiations

Rail industry experience

Import/export operations

Leadership

Analytical skills

Education

Bachelor's degree in Engineering, Business, Commerce, Supply Chain, Logistics

Tools

SAP

ERP platforms

Job description

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About the business

A leading provider of rolling stock, infrastructure and advanced technologies for global rail customers. The company delivers locomotives and engines, trackwork, signaling, fasteners, and comprehensive locomotive and freight car services, along with aftermarket parts and recycling. Its technology portfolio includes data analytics, automation, connected assets, predictive maintenance and yard optimization tools.

About the role

Reporting to the Sales and Operations Manager, Indonesia, you will act as the key interface between Progress Rail and our customers, ensuring exceptional service delivery while supporting strategic growth objectives. You will work closely with customers and internal stakeholders across Operations, Engineering, Planning, Commercial, and Finance functions to deliver successful contract outcomes and long-term customer partnerships.

About You

• A Bachelor's Degree in Engineering, Business, Commerce, Supply Chain Management, Logistics, Procurement, or a related discipline.
• 7-10 years' experience in account management.
• Strong experience in contract negotiations, and Rail industry.
• Demonstrated experience managing import/export operations and international logistics.
• Proven success delivering cost reduction and process improvement initiatives.
• Previous leadership experience with the ability to develop and motivate teams.
• Experience working with ERP and inventory management systems.
• Strong commercial acumen, analytical skills, and problem-solving capability.
• Professional procurement or supply chain certification.
• Experience with SAP or similar ERP platforms.
• Knowledge of customs regulations, trade compliance, and international logistics requirements.

Responsibilities of the Position

• Develop and maintain strong customer relationships across assigned accounts.
• Drive revenue growth through account development and identification of new sales opportunities.
• Lead commercial management of customer contracts, including renewals, variations, pricing adjustments, and scope changes.
• Prepare and deliver monthly contract reports, customer reporting packs, budgets, and long-term capital plans.
• Develop and execute account growth strategies to increase profitability and market share.
• Analyse contract performance and identify opportunities for operational and commercial improvement.
• Lead customer meetings and present executive-level business reviews.
• Partner with Sales, Operations, Engineering, and Finance teams to support strategic customer initiatives.
• Provide mentoring and functional leadership to Account Managers, Asset Planners, and support personnel

What We Offer

Our goal is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance, we offer a total rewards package that provides benefits along with the potential for an annual bonus.

About Our Process

We’re proud to build a workplace grounded in strong values, collaboration, and opportunity. We’re looking for a motivated individual who not only meet the requirements of the role, but who are excited to contribute to our culture and shared success.

As part of our commitment to safety and excellence, the recruitment process will include background checks such as police history, medical assessments, drug and alcohol testing.

We look forward to learning more about you!

This position requires working onsite five days a week.Visa Sponsorship is not available for this position.

Posting Dates:

September 28, 2026 - October 11, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply