Account Executive Senior Associate

Grab; Jakarta Pusat; Hybrid; IDR 167,400,000 - 334,800,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

Job summary

Grab is seeking an Account Officer for the GrabFood Omnicommerce team in Jakarta. The role is hybrid, reporting to the Regional Manager and working onsite at the Jakarta office. You will drive partnerships, engage prospects, and close deals to grow the Omnicommerce business.

The role requires 6+ years in sales or a similar customer-facing position, strong negotiation skills, and experience with CRM tools. You will balance multiple opportunities while maintaining excellent client relationships.

Qualifications

• 6+ years in account executive or similar sales/customer service role.
• Experience with market research, sales principles, and negotiation techniques.
• Experience building and maintaining strong client relationships and multi-opportunity management.

Responsibilities

• Improve sales and close deals to expand the Omnicommerce business.
• Oversee the complete sales process from identifying potential clients to finalizing agreements.
• Discover new sales opportunities through networking and establish them as long-term partnerships.
• Provide professional after-sales support to enhance customer loyalty and stay in regular contact to address their needs.
• Address complaints and resolve issues to ensure customer satisfaction and maintain our reputation, while negotiating agreements and keeping accurate sales records.

Skills

Sales experience

CRM experience

Negotiation

MS Office

Prospect engagement

Tools

Salesforce

Job description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

GrabFood Omnicommerce is a growing team responsible for growing Omnicommerce solutions in the market. We make critical decisions to serve the lives of merchant partners and provide the best offers for our consumers.

Get to Know the Role

We are looking for an Account Officer to bring partnership to our business. You are good oriented, target-driven, and has Experience establishing communication and engagement with prospects. The working arrangement is hybrid.You will be report to Regional Manager. You will be working onsite at the Jakarta office.

The Critical Tasks You Will Perform

• Improve sales and close deals to expand the Omnicommerce business.
• Oversee the complete sales process from identifying potential clients to finalizing agreements.
• Discover new sales opportunities through networking and establish them as long-term partnerships.
• Provide professional after-sales support to enhance customer loyalty and stay in regular contact to address their needs.
• Address complaints and resolve issues to ensure customer satisfaction and maintain our reputation, while negotiating agreements and keeping accurate sales records.

Qualifications

What Essential Skills You Will Need

• 6+ years of experience in a relevant role such as Account Executive or a similar sales/customer service position.
• Experience with market research, sales principles, and negotiation techniques.
• Proficiency in MS Office, with familiarity in CRM software such as Salesforce considered a plus.
• Experience establishing communication and engagement with prospects, with a proven ability to build and maintain strong client relationships.
• Experience balancing multiple sales opportunities and organizational skills, coupled with a high level of enthusiasm and experience with the role.

Additional Information

Life at Grab:

We care about your well-being at Grab, here are some of the global benefits we offer.

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.