Account Executive Senior Associate

Grab; Indonesia; Hybrid; IDR 180,000,000 - 240,000,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits package

LASA volunteering leave

Grabber Assistance Programme

Job summary

GrabFood Omnicommerce in Jakarta seeks an Account Officer to grow partnerships through proactive outreach and effective deal closing. You will manage end-to-end sales cycles and nurture relationships with merchant partners, reporting to the Regional Manager in a hybrid, onsite Jakarta office.

The role requires a target-driven mindset, strong communication, and experience engaging with prospects. Join a team responsible for delivering compelling offers and expanding Omnicommerce in the market.

Qualifications

• 6+ years of experience in account executive or similar sales/customer service role.
• Experience with market research, sales principles, and negotiation techniques.
• Proficiency in MS Office; Salesforce CRM experience is a plus.
• Proven ability to build and maintain strong client relationships and manage multiple opportunities.

Responsibilities

• Improve sales and close deals to expand the Omnicommerce business.
• Oversee the complete sales process from identifying potential clients to finalizing agreements.
• Discover new sales opportunities through networking and establish them as long-term partnerships.
• Provide professional after-sales support to enhance customer loyalty and stay in regular contact to address their needs.
• Address complaints and resolve issues to ensure customer satisfaction and maintain our reputation, while negotiating agreements and keeping accurate sales records.

Skills

Sales experience

Market research

Negotiation

Prospect engagement

Relationship building

Tools

Salesforce

MS Office

Job description

About Grab and Our Workplace:

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Company Description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

GrabFood Omnicommerce is a growing team responsible for growing Omnicommerce solutions in the market. We make critical decisions to serve the lives of merchant partners and provide the best offers for our consumers.

Get to Know the Role

We are looking for an Account Officer to bring partnership to our business. You are good oriented, target-driven, and has Experience establishing communication and engagement with prospects. The working arrangement is hybrid. You will be report to Regional Manager. You will be working onsite at the Jakarta office.

The Critical Tasks You Will Perform

• Improve sales and close deals to expand the Omnicommerce business.
• Oversee the complete sales process from identifying potential clients to finalizing agreements.
• Discover new sales opportunities through networking and establish them as long-term partnerships.
• Provide professional after-sales support to enhance customer loyalty and stay in regular contact to address their needs.
• Address complaints and resolve issues to ensure customer satisfaction and maintain our reputation, while negotiating agreements and keeping accurate sales records.

Qualifications

What Essential Skills You Will Need

• 6+ years of experience in a relevant role such as Account Executive or a similar sales/customer service position.
• Experience with market research, sales principles, and negotiation techniques.
• Proficiency in MS Office, with familiarity in CRM software such as Salesforce considered a plus.
• Experience establishing communication and engagement with prospects, with a proven ability to build and maintain strong client relationships.
• Experience balancing multiple sales opportunities and organizational skills, coupled with a high level of enthusiasm and experience with the role.

Additional Information

Life at Grab:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.