7×24 SOC Lead: Network Reliability & Incident Response

ZTE Indonesia; Indonesia; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

ZTE Indonesia is seeking a seasoned SOC/NOC Operations Lead to manage daily SOC operations for Wireless O&M and ensure 7x24 coverage across the enterprise network.

You will establish workflows, lead network monitoring, coordinate resources during major incidents, and drive continuous improvement through KPI/SLA management and reporting.

The role requires leadership, communication, and the ability to work under pressure, with English proficiency and willingness to support shift-based emergencies.

Qualifications

• Bachelor's degree or above in Telecommunications, Information Technology, Computer Science, Engineering, or a related field.
• 5+ years in telecommunications/network operations, NOC/SOC, or Wireless O&M; MS project experience preferred.
• At least 2 years in team or operation management, preferably 7x24 SOC/NOC.
• Strong understanding of wireless network operations, alarm/fault/ticket management and escalation.
• Experience in RCA, incident management, emergency response, and service improvement.
• Strong knowledge of KPI/SLA management, operational processes, and reporting.
• Good leadership, problem-solving, communication, and cross-functional coordination skills.
• Able to work under pressure and handle major network incidents and emergencies.
• Good command of English; Mandarin preferred for communication with Chinese teams.
• Willing to support 7x24 operation and shift-based emergencies.

Responsibilities

• Manage daily SOC operations for Wireless O&M and ensure 7×24 operations.
• Establish and maintain operation, monitoring, escalation, and emergency workflows.
• Lead 7×24 network monitoring, including alarm monitoring and end-to-end fault/ticket management.
• Coordinate resources and lead response to major network incidents, including RCA and post-incident reviews.
• Monitor SOC KPI, SLA, and service performance, and drive continuous operational improvement.
• Develop and maintain SOC operation standards, alarm rules, fault classification, and escalation mechanisms.
• Manage SOC team shift scheduling, performance evaluation, competency development, and training.
• Prepare regular operation, KPI, service performance, and risk reports for management and customers.
• Organize emergency drills and incident simulations to improve response readiness.
• Identify and reduce false alarms, recurring faults, and operational risks to improve network reliability.

Skills

7x24 Ops

Team Leadership

Incident Management

KPI & SLA

Root Cause Analysis

Alarm Monitoring

Network Monitoring

Emergency Response

Cross-functional Coord

Communication Skills

Education

Bachelor's degree (Telecom/IT/CS/Engineering)

Job description

ZTE Indonesia is seeking a seasoned SOC/NOC Operations Lead to manage daily SOC operations for Wireless O&M and ensure 7x24 coverage across the enterprise network.

You will establish workflows, lead network monitoring, coordinate resources during major incidents, and drive continuous improvement through KPI/SLA management and reporting.

The role requires leadership, communication, and the ability to work under pressure, with English proficiency and willingness to support shift-based emergencies.