24/7 Surveillance & Incident Management Lead

PT Ekamas Mora Republik; Jakarta Pusat; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

PT Ekamas Mora Republik is seeking a Head of Surveillance & Incident Management to lead a 24/7 Network Operations and Incident Response team. The role requires deep telecom network knowledge across transport and access layers, ITIL-aligned processes, and strong crisis management capability.

The ideal candidate will bring 10+ years in network operations, enterprise and FTTH surveillance experience, and a proven track record of building resilient, proactive teams capable of rapid incident

Qualifications

• Bachelor's degree in Telecommunication Engineering, Information Technology or Information Systems from a reputable university.
• Minimum 10 years of experience in Network Operation.
• Experience in Network Surveillance Operations and Incident Management (Enterprise & FTTH).
• Strong understanding of telecom network architectures: Transport and Access networks; FTTH GPON/XGS-PON; ITIL frameworks; NOC tools.
• Proven ability to lead and build a proactive 24/7 operational team culture and crisis management.

Skills

Telecommunication Engineering

Information Technology

Information Systems

Network Operation

Network Surveillance

Incident Management

ITIL frameworks

NOC Tools

NMS/EMS platforms

AIOps/Monitoring

Education

Bachelor's Degree in Telecommunication Engineering, Information Technology, Information Systems

Tools

NMS/EMS platforms

AIOps/Monitoring Automation

Job description

PT Ekamas Mora Republik is seeking a Head of Surveillance & Incident Management to lead a 24/7 Network Operations and Incident Response team. The role requires deep telecom network knowledge across transport and access layers, ITIL-aligned processes, and strong crisis management capability.

The ideal candidate will bring 10+ years in network operations, enterprise and FTTH surveillance experience, and a proven track record of building resilient, proactive teams capable of rapid incident