24/7 Data Center NOC Technician – Remote Hands

Digital Realty Bersama

Jakarta Timur

On-site

IDR 78,120,000 - 145,080,000

Full time

12 hours ago

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Job summary

Digital Realty Bersama in Jakarta Timur seeks a Network/Infrastructure Operations Technician to provide hands-on technical support to engineering teams and external partners. You will monitor BMS, SMS, NMS, perform remote hands tasks, and assist with cross-connect installations.

Required: at least 1 year in data center IT, strong knowledge of servers, VMware, networks, and cable/low‑voltage work. Willing to work 8–12 hour shifts, with on‑call readiness and occasional travel to sites.

Qualifications

Minimum 1 year of experience in related field and data center industry.
Excellent knowledge of servers, VMware, and operating systems.
Hands-on skill in network cabling (fiber & copper) and low-voltage systems with measurement tools.
Solid understanding of network switches, VLANs, IP addressing and wireless technologies.

Responsibilities

Provide technical support to engineering teams and external partners in Operations or vendors.
Monitor infrastructure (BMS, SMS, NMS) and perform advanced troubleshooting when needed.
Perform cross-connect installations and remote hands tasks as requested.
Respond to customer inquiries via phone, email, or ticketing systems in a timely and professional manner.
Maintain regular activity, inventory, and all supporting documentation.