Watchmaker & Client Advisor for Pre-Owned Timepieces

aimHigher Consultancy Limited; Hong Kong; On-site; HKD 260,000 - 380,000; Full time

Job summary

aimHigher Consultancy Limited seeks a Watchmaker/Technical Advisor for a global tier1 watch brand in Hong Kong. The role covers authentication, valuation, maintenance and sales of pre-owned watches, with a focus on precise horology knowledge and exceptional client service.

You will train boutique staff, support marketing initiatives and lead watchmaking masterclasses to showcase craftsmanship while building strong client relationships.

Qualifications

• Fluency in English and Chinese (Mandarin) with strong written and verbal skills.
• Extensive experience authenticating, servicing, and repairing watches is highly preferred.
• Experience in boutique sales support and client relationship management is a plus.

Responsibilities

• Oversee authentication, valuation, maintenance and sale of pre-owned watches.
• Provide on-floor support to sales teams and educate boutique staff on movements and materials.
• Build and maintain client relationships using CRM tools; stay updated on market trends.
• Lead watchmaking masterclasses and contribute to client events and experiences.
• Deliver fair market valuations with clear rationale; meet pre-owned sales targets.
• Collaborate with central workshop for complex repairs and quality control checks.

Skills

Bilingual English/Chinese comms

Watch authentication & servicing

Customer service

Sales support & client relations

Education

Watchmaking education

Tools

CRM software

Job description

aimHigher Consultancy Limited seeks a Watchmaker/Technical Advisor for a global tier1 watch brand in Hong Kong. The role covers authentication, valuation, maintenance and sales of pre-owned watches, with a focus on precise horology knowledge and exceptional client service.

You will train boutique staff, support marketing initiatives and lead watchmaking masterclasses to showcase craftsmanship while building strong client relationships.