Warehouse Operations & Customer Service Supervisor

Cargologic AG; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Cargologic AG seeks a Warehouse Supervisor with 3+ years of experience to oversee warehouse operations and ensure smooth service delivery. The role requires strong ERP proficiency and fluent English and Cantonese, with fashion/robotic warehouse exposure viewed as a plus.

Responsibilities include coordinating with Operations Manager, maintaining KPI targets, supervising subcontractors, improving layout and stock control, and ensuring high-quality customer service.

Qualifications

• Diploma or above in warehouse management or related field.
• 3 years or above related experience.
• Advanced ERP skills in warehouse management.
• Proficient in MS Office.
• Good in English and Cantonese.
• Experience in fashion clothing and automatic robotic warehouse is a plus.

Responsibilities

• Work closely with Operations Manager to handle customer requirements and proactively propose solutions.
• Maintain warehouse operations to run smoothly.
• Respond to interested parties promptly with effective communication.
• Support management to meet operational KPIs.
• Monitor subcontractor performance and ensure quality procedures compliance.
• Monitor service quality and asset utilization in the warehouse.
• Evaluate and review existing procedures and warehouse operations.
• Propose improvement action plans on layout, stock level and processes and adjust as needed.
• Implement dynamic warehouse management and produce statistics reflecting In/Out status, stock levels, backlogs and dead stock.
• Provide suggestions to improve accuracy of management plans.
• Collaborate with managers to enhance operational efficiency and customer satisfaction.
• Handle escalated queries and support the customer service team.
• Assist with ad-hoc assignments from management.

Skills

English & Cantonese

ERP skills

Customer service mindset

Education

Diploma or above in warehouse management or related field

Tools

MS Office

ERP systems

Robotic warehouse tech

Job description

Cargologic AG seeks a Warehouse Supervisor with 3+ years of experience to oversee warehouse operations and ensure smooth service delivery. The role requires strong ERP proficiency and fluent English and Cantonese, with fashion/robotic warehouse exposure viewed as a plus.

Responsibilities include coordinating with Operations Manager, maintaining KPI targets, supervising subcontractors, improving layout and stock control, and ensuring high-quality customer service.