VP, Team Lead, Digital Service Delivery, Consumer Banking

DBS Bank (Hong Kong) Limited; Hong Kong; Sur place; HKD 900 000 - 1 300 000; Plein temps

Résumé du poste

DBS Bank (Hong Kong) Limited is seeking a Digital Project Delivery Lead to drive end-to-end delivery of consumer banking projects from planning to production launch. You will partner with Product, Operations, Technology, COO, Legal & Compliance and Customer Support to ensure seamless, compliant delivery and smooth production handoffs.

The role requires strong agile/PM lifecycle knowledge, stakeholder management, and a proactive, customer-centric approach to meet strict delivery timelines while

Qualifications

• University degree required.
• Preference for knowledge of agile methodologies.
• Experience with project management lifecycle in banking/investment.
• Ability to translate ideas into actionable changes using change management practices.
• Experience managing end-to-end projects across requirements, testing, and implementation.
• Excellent interpersonal and communication skills; team player.
• Self-starter with customer-centric mindset and ability to handle tight deadlines.
• Strong analytical and problem-solving skills; risk awareness and control.

Responsabilités

• Act as the Digital Project Delivery Lead to manage the delivery of projects in consumer banking products.
• Collaborate with Product, Operations, Technology, COO, Legal & Compliance and Customer Support to deliver end-to-end systems.
• Lead UAT to ensure system behavior matches the solution design.
• Review system solutions to ensure alignment with business requirements.
• Ensure compliance with internal and external risk & regulatory clearances.
• Oversee pre- and post-implementation tasks including user stories, testing, production launch and verification.
• Provide regular reviews with key stakeholders on enhancements and progress updates.
• Ensure production incidents are resolved within SLA and follow-up actions completed.
• Oversee projects to align with the digital roadmap, scope, budget and schedule.
• Define project scope with relevant stakeholders and manage within governance.
• Proactively manage issues, risks and deliverables.

Formation

University Degree

Agile methodologies

Project management lifecycle

Stakeholder management

Communication

Analytical thinking

Risk awareness

Description du poste

usiness Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage.

Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• Act as the Digital Project Delivery Lead to manage the delivery of projects in related to consumer banking products.
• Work closely & collaboratively with Product, Operations, Technology, COO, Legal & Compliance and Customer Support Teams inensuring end-to-end system and process delivery
• Lead and manage UAT in projects, ensuring system behavior conforms to the solution design
• Review system solutions / narratives to ensure that specifications are designed in accordance to business requirements
• Ensure all development and rollouts comply with the necessary internal and external risk & regulatory clearance process.
• Oversee pre and post implementation tasks including user stories preparation, testing, production launch and verification, timely and smooth production problem investigation, post implementation review and escalation.
• Provide regular review meeting with key stakeholders on the system enhancement & initiatives, and progress update, in order to smoothen operation
• Ensure production incident are resolved within the SLA and prompt follow-up to ensure closure of issues
• Oversee and manage digital projects to ensure all aspects of the projects are planned, tracked, and implemented to successful completion in accordance to the digital roadmap
• Define and agree project scope with relevant stakeholders to achieve business outcomes and execute within approved budget and schedule
• Proactively manage issues, risks and deliverables according to agreed scope and in accordance to project governance rules

Job Requirement

• University Degree
• Preferable in Consumer Banking, and in area of consumer banking or digital project delivery
• Preferable with knowledge of agile methodology and project management life cycle, systems, rules and regulationsrelated to banking & investment
• Ability to evaluate value of ideas, and transform into action by leveraging best practices in change management
• Experience in managing projects end-to-end and participated in different milestones within a project lifecycle such as business requirements development, test management and execution, implementation, etc
• Excellent interpersonal and communication skills with a positive working attitude and an avid team player
• Self-starter with customer centricity mindset, and able to rise up to challenges and manage stringent delivery timelines
• Strong analytical and problem-solving skills
• Knowledge of risk awareness and control.
• Able to work under pressure while maintaining accuracy and commitment
• Work independently and able to handle multiple projects with the ability to take on different types of roles and activities at the same time
• Knowledge of risk awareness and control.

Location

One Island East

Job

Digital

Schedule

Regular

Employee Status

Full time

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DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.

DBS is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 17 consecutive years from 2009 to 2025.