VP of Global Operations

Kody; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive compensation

Dynamic work environment

Accelerated career growth

Collaborative culture

Job summary

Kody is seeking a senior operations leader to architect and scale a global operational framework across Europe, APAC, and the US. You will own onboarding, lifecycle management, and cross-functional processes to drive retention and revenue growth.

The role requires hands-on experience with CRM automation, data-driven insights, and leading multi-region teams in a 24/7 operating model.

Qualifications

• 7+ years in senior operations leadership roles (VP/Director level).
• Proven track record building international operations and infrastructure.

Responsibilities

• Design and scale a centralized global operations architecture.
• Lead end-to-end automation of global operational tools and tracking.

Skills

Senior ops leadership

Global operations

Automation mastery

CRM systems

Data-driven decisions

Cross-functional leadership

Agility

Tools

CRM systems

Automation tools

Operational tech stacks

Job description

1. Global Operational Infrastructure & Automation

Build System: Design, build, and scale a centralized global operations architecture from scratch to support rapid expansion across Europe, APAC, and the US.

Systems & CRM Automation: Spearhead the implementation and end-to-end automation of global operational tools, centralized CRM systems, and tracking mechanisms to ensure real-time visibility, data accuracy, and seamless workflows across all markets.

24/7 Timezone Operations: Establish and oversee a scalable "follow-the-sun" operational model, ensuring 24/7 continuity in service delivery, onboarding, and client support across multiple time zones.

2. Strategic Operations & Lifecycle Management

Customer Lifecycle & Onboarding: Own and optimize the complete client onboarding journey and lifecycle operations, reducing time-to-value and driving retention.

Commercial & Growth Enablement: Partner closely with Sales, Account Management, and Customer Success teams to provide the tools, metrics, and automated process support needed to drive global revenue growth.

Data-Driven Insights: Establish global KPIs, performance metrics, and operational analytics to champion data-led decision-making across all operational touchpoints.

3. Cross-Functional Leadership & Compliance

Cross-Functional Force Multiplier: Align Product, Technology, Compliance, and Customer-facing teams to resolve bottlenecks and ensure flawless global execution.

Regulatory Oversight: Oversee multi-jurisdictional compliance and risk frameworks across the UK, EU, APAC, and US, balancing operational speed with regulatory security.

Team Building & Escalations: Build, mentor, and lead high-performing, multi-region operational teams while acting as the ultimate escalation point for complex global operational challenges.

Requirements

What We’re Looking For

7+ years in senior operations leadership roles (VP/Director level) within high-growth fintech, SaaS, or tech-enabled services.

Proven 0-1 Track Record: Demonstrated experience building international operations, workflows, and infrastructure from the ground up.

Tech & Automation Mastery: Deep, hands-on experience implementing global CRM systems, automated tracking tools, and operational tech stacks.

Multi-Region & 24/7 Expertise: Strong familiarity managing multi-jurisdictional operations spanning Europe, APAC, and the US under a 24/7 operational model.

Data-Led & Systems Mindset: Exceptionally structured, logical, and analytical—able to translate high-level strategy into automated, scalable daily operations.

Agility: Comfortable toggling between high-level strategic planning and hands-on execution in a fast-paced environment.

What We Offer

Competitive Compensation: An attractive salary and comprehensive rewards package that reflects your experience and high-impact contribution.

Dynamic Work Environment: A fast-paced, innovative culture where fresh ideas are embraced and every day brings new, exciting challenges.

Accelerated Career Growth: Unrivaled opportunities to scale a global business from 0 to 1, take ownership, and fast-track your executive trajectory.

Collaborative & Inclusive Culture: Work alongside a passionate, supportive, and cross-functional global team that wins together.