VIP Product Director: Growth, Retention & Experience

OKB Technology Company Limited; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

OKX is seeking a strategic VIP Product Manager in Hong Kong to oversee planning and iteration of VIP-related products, including benefits systems, campaigns, exclusive offerings, and premium customer services. You will collaborate with VIP sales, institutional accounts, and market-making teams to pinpoint client needs and translate them into actionable features.

You will lead lifecycle design to improve retention and engagement, coordinate cross-functionally to ensure timely delivery, and

Responsibilities

• Oversee the planning and iteration of VIP products (benefits systems, personalized campaigns, exclusive offerings, and customized services).
• Collaborate with VIP sales, institutional account managers, and market-making teams to identify VIP needs and translate into product features.
• Lead the design and optimization of VIP customer lifecycle management to boost retention and engagement.
• Coordinate cross-department collaboration (R&D, design, operations, risk) to ensure timely, high-quality delivery.
• Monitor global market trends to formulate localized VIP product strategies for different regions.
• Use data analysis and feedback to optimize user experience and drive platform volume and AUM growth.
• Establish competitive analyses to sharpen OKX VIP service differentiation.

Job description

OKX is seeking a strategic VIP Product Manager in Hong Kong to oversee planning and iteration of VIP-related products, including benefits systems, campaigns, exclusive offerings, and premium customer services. You will collaborate with VIP sales, institutional accounts, and market-making teams to pinpoint client needs and translate them into actionable features.

You will lead lifecycle design to improve retention and engagement, coordinate cross-functionally to ensure timely delivery, and