VIP CRM & Events Manager

Ingrid Millet Limited; Hong Kong; On-site; HKD 550,000 - 900,000; Full time

Job summary

Ingrid Millet Limited, a leading luxury beauty, medical and wellness provider in Hong Kong, seeks a VIP CRM & Events Manager to elevate premium client relationships and orchestrate exclusive offline activations. You will own high-end campaigns and partner with top management to drive VIP acquisition and reactivation, delivering exceptional experiences.

Reporting to senior leadership, this role combines strategic vision with hands-on project management for offline events, partnerships, and

Qualifications

• Must have proven hands-on project management experience with a strong track record of delivering offline event concepts.
• Experience in high-end CRM initiatives and customer loyalty programs.
• Strong partner management and coordination skills with premium venues and luxury partners.

Responsibilities

• VIP Offline Strategy & Innovation: conceptualize and deploy offline ideas for high-net-worth individuals and luxury consumers.
• CRM & Customer Loyalty: develop and execute VIP reactivation and retention programs; manage VIP events and gifting.
• Strategic Partnerships: negotiate and coordinate joint promotions with malls and external partners.
• VIP Reactivation & Acquisition: design and implement targeted offline events for reactivating sleeping VIPs and acquiring new premium profiles.
• Performance & Project Management: lead project execution, analyze campaign data, and optimize ROI.

Skills

Project management

CRM campaigns

Offline events

Education

Bachelor’s degree in Marketing/Public Relations/Event Management/Hospitality

Job description

We are a leading provider of premium beauty, medical, and wellness services, with over 25 years’ experience serving consumers across our network in Hong Kong and internationally. We combine cutting‑edge technology with deep industry expertise to deliver safe, effective, and innovative solutions that help our customers look and feel their best.

Department: Marketing Business Unit

Role Summary We are seeking an innovative and highly strategic VIP CRM & Events Manager to elevate our premium customer relationship management and drive exclusive offline initiatives for Ingrid Millet. Reporting and working directly with senior management, this role acts as the primary project owner for high-end offline activations. Your core objective is to explore and execute creative "offline ideas" that drive high-quality VIP new customer acquisition, maximize VIP customer retention, and successfully reactivate high-quality sleeping VIP customers.

Key Responsibilities

VIP Offline Strategy & Innovation: Work directly with top management to conceptualize and deploy fresh "offline ideas" (including mall roadshows, shop activities, and gala dinners) tailored specifically to high-net-worth individuals and luxury consumers.

CRM & Customer Loyalty: Develop and execute VIP customer reactivation and retention programs. Manage VIP events, festive/seasonal gifting, premium sourcing, customer excitement initiatives, and engaging messaging content to elevate the overall customer experience.

Strategic Partnerships: Proactively explore, negotiate, and coordinate joint promotions with shopping malls and external business partners to drive high-quality new customer acquisition.

VIP Reactivation & Acquisition: Design and implement highly targeted physical touchpoints and personalized offline events specifically aimed at reactivating high-quality sleeping customers and acquiring new premium profiles.

Performance & Project Management: Act as the primary project manager to ensure flawless event execution. Analyze campaign data, review performance, and continuously fine-tune strategies to optimize ROI and the quality of the VIP customer base.

Requirements

Education: Bachelor’s degree in Marketing, Public Relations, Event Management, Hospitality, or a related discipline.

Experience: Solid experience in the luxury category, specifically from luxury hotels, premium membership clubs, or high-end retail. Prior experience in luxury beauty service centers or medical aesthetics is a strong plus.

Industry Background: Candidates with a PR agency background serving luxury brands are highly preferred.

Must-Have Skills: Proven, hands-on project management experience with a strong track record of generating innovative offline event concepts and managing full-cycle high-end CRM initiatives.

Partner Management: Strong coordination and negotiation skills to deal with premium venue management, luxury brand partners, and top-tier production houses.

Work Style: Highly organized, detail-oriented, and capable of full-cycle project ownership. Must be a self-starter who thrives when working autonomously and collaborating directly with top management to deliver premium results.

Interested Parties

We offer competitive remuneration and benefits to candidates most suited for the role.

All submitted information will be treated in strict confidence, and shall only be used for recruitment purposes.

We are a leading international medical aesthetic group with strong retail presence in Hong Kong. In order to strengthen our services and cope with our business expansion, we are seeking an experienced professional to join our team.

Sai Ying Pun, Central and Western District, HK