Vertical Industry Solutions, Manager - Fashion Logistics

Hellmann Worldwide Logistics; Hong Kong; On-site; HKD 446,400 - 669,600; Full time

Benefits offered by this job

Strong team spirit

Multicultural and inclusive environment

Growth and development opportunities

Job summary

Hellmann Worldwide Logistics is seeking a Vertical Industries Specialist in Fashion based in Hong Kong. This role focuses on managing key customer accounts and promoting our logistics services to enhance long-term relationships.

The ideal candidate will engage with customers, driving growth and ensuring satisfaction through strategic relationship management while working in a multicultural and inclusive environment.

Qualifications

• Proven ability in managing complex customer relationships.
• Experience in solution-driven selling in logistics.
• Strong analytical skills for opportunity identification.

Responsibilities

• Consult with customers and promote Hellmann's services.
• Manage key customer accounts and ensure satisfaction.
• Conduct regular customer health checks to maintain relationships.

Skills

Stakeholder management

Relationship building

Sales strategy formulation

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward‑Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10,000 employees in more than 200 locations worldwide.

For the better. Together.

Vertical Industries Specialist in Fashion – Job Overview

The Book of Business ("BOB") of a VIS contains the very important customers for the company under assigned Fashion Vertical, either on local, regional or global level. It is a mix of key existing customers and high potential prospects.

Depending on Book of Business and share of wallet, a VIS remains a GROWTH role with majority of activities being growth driven.

The VIS role is a cross‑product role with complex external and internal stakeholder management. Early engagement with product and management levels is essential. The role is independent from branch for national VISs and independent from a country for regional and global VISs. Responsibilities include consulting with customers and promoting all services provided by Hellmann, including building relationships up to senior management level.

The sales cycle is extended and requires active/constant relationship building including developing a clear understanding of customer requirements. Results mainly in RFQ‑driven opportunities with longer validity. The focus is on solution‑driven selling rather than transactional sales.

Additionally, the role involves early escalation in the event of operational or commercial service disruptions. VISs dedicated to Fashion vertical continually enhance their knowledge and skills. Conducting regular customer health checks is part of the responsibilities.

About You

• Quality of pipeline, key opportunities at each sales stage for all products captured in the system.
• Sufficient win ratio as defined by the team head.
• Activities/Visit reports submitted in the system.
• Completeness of account plan in the system.
• Active engagement and management of account team.
• Significant YOY growth of BOB in volume and GP across all products.
• Sufficient stakeholder and relationship management and early engagement with product.
• Early alignment on upcoming opportunities (an opportunity cannot start with the launch of an RFQ – in accordance with OMT process).

About Our Benefits

• A strong team spirit and a lot of fun together.
• A safe, multicultural and inclusive environment.
• Individual opportunities for growth and development.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, disabilities, religion, ethnic origin or sexual identity, we look forward to meeting you.