UX Designer

IO TECH SOLUTIONS LIMITED; Hong Kong; On-site; HKD 400,000 - 700,000; Full time

Job summary

IO TECH SOLUTIONS LIMITED is seeking an experienced UX Designer to drive end-to-end product design within our wealth management ecosystem. You will partner with domain leads and product owners to create cohesive experiences across products and translate research into actionable design improvements.

You will conduct user research, develop journeys and prototypes, and collaborate with stakeholders to deliver accessible, responsive designs for web and mobile while aligning with WCAG standards.

Qualifications

• Minimum 8 years’ UX design experience with a track record of successful product launches.
• Strong UX expertise across user research, interaction design, information architecture and experience strategy.
• Proven ability to translate research into actionable design improvements.
• Portfolio demonstrating end-to-end product design capabilities.

Responsibilities

• Partner with domain leads/product owners to create cohesive experiences across products.
• Own end-to-end product design from problem definition to delivery.
• Create intuitive experiences that help users make confident financial decisions.
• Conduct user research to uncover pain points and translate findings into design improvements.
• Collaborate with stakeholders to synthesize data for value-driven decisions.
• Produce design deliverables including journeys, wireframes, prototypes, and artifacts.
• Design responsive experiences for web and mobile and work with engineers to implement.

Skills

End-to-end design

User research

Interaction design

Information architecture

Experience strategy

Figma

AI-enabled design tools

Service design

Education

Bachelor’s degree in Design/HCI/Psychology

Master’s degree preferred

Tools

Figma

AI-enabled design tools

Job description

About the Role

As a UX Designer, you will:

• Partner with Domain Leads and Product Owners to create cohesive experiences across products within your domain.


• Own end-to-end product design for your area—from problem definition to delivery.


• Create intuitive, engaging experiences that help users make confident financial decisions.


• Conduct user research to uncover user pain points, motivations, and unmet needs—and translate findings into actionable design improvements.


• Collaborate with stakeholders to synthesize qualitative and quantitative data and make value-driven design decisions.


• Produce a wide range of design deliverables, including user journeys, workflows, wireframes, prototypes, and experience artifacts that address current pain points and unmet user needs.


• Develop holistic solutions that integrate seamlessly into our wealth management product ecosystem.


• Design and deliver responsive experiences for web and mobile, and work closely with engineers to translate designs into successful products.


• Apply service design principles to improve user experiences across channels and touchpoints.


• Coordinate with the broader firm-wide UX organization to share best practices and promote a design-centric culture.


• Ensure accessibility by thoroughly testing design deliverables and meeting WCAG/ADA standards.

Key Requirements

• At least 8 years of experience as a UX Designer with a strong record of contributing to successful product launches.


• Strong UX expertise, including:
  
  
  
  • user research
  
  
  • interaction design
  
  
  • information architecture
  
  
  • and experience strategy / experience design approaches
    (with depth in one or more of these areas)
  
  
  
  


• Proven experience conducting and applying user research throughout the design process (discovery, evaluation, and validation).


• Strong practical understanding of end-to-end product design (from discovery and problem definition to design execution and implementation).


• Demonstrated ability to solve business and user needs through research-informed design, reflected in your portfolio.


• Bachelor's degree in Design, HCI, Psychology, or related field (Master's degree preferred).


• Experience designing intuitive interfaces that enhance user experience and drive engagement.


• Ability to leverage research insights, user data, wireframes, and prototypes to validate concepts and deliver effective solutions.


• Strong proficiency in Figma and modern design tools (including AI-enabled tools).


• Experience with service design topics such as:
  
  
  
  • journey mapping
  
  
  • service blueprinting
  
  
  • and cross-channel experience design
  
  
  
  


• Thrives in a collaborative environment and works effectively with multidisciplinary teams across a large organization.


• Demonstrates strong problem-solving and critical thinking in ambiguity-driven situations.


• Shows resilience and adaptability when facing challenges.