Associate Director, Operations Transformation(Insurance)

Hong Kong Job Consulting; Hong Kong; On-site; HKD 1,200,000 - 1,700,000; Full time

Job summary

International Insurance Company seeks Associate Director, Operations Transformation to translate business strategy into governed roadmaps across back-end systems, digital platforms, and processes. You will own the program portfolio for Operations Transformation and partner with business and IT leaders to ensure scalable, efficient delivery that supports growth.

Lead a high-performance delivery team, establish delivery frameworks, and advise on priorities, risks and trade-offs.

Qualifications

• University degree with minimum 8 years' experience in a life insurance company or related consultancy.
• Strategic and corporate-level mindset with strong customer centrality.
• Proven team leadership and team-building capabilities.
• Excellent stakeholder management, communication, and interpersonal skills.
• Strong analytical and problem-solving skills; able to challenge the status quo and think indicatively.
• Fluent in English, Cantonese, and Mandarin (spoken and written).
• Relevant license required if job involves regulated activities.

Responsibilities

• Translate business strategy into governed transformation road maps covering back end systems, digital platforms, and operational processes.
• Own the program portfolio for Operations Transformation, ensuring scalability and efficiency to support business growth.
• Advise senior management on transformation priorities, delivery trade-offs, and execution risks with innovative, future-ready recommendations.
• Establish and govern delivery frameworks including milestones, dependencies, risks, and success metrics.
• Drive end-to-end workflow efficiency and customer experience improvements through structured program execution.
• Formulate and enhance the QA framework for policy data and operational outputs, ensuring compliance and continuous improvement.
• Evaluate end-to-end processes, identify gaps, and develop calculable solutions with measurable impact.
• Build, coach, and lead a high-performance delivery team; oversee capability development and regulatory compliance training.
• Act as senior delivery partner to business units, IT, PSM, OSS, and external vendors to ensure alignment and accountability.

Skills

Stakeholder management

Communication

Interpersonal skills

Analytical skills

Problem-solving

English language

Cantonese

Mandarin

Leadership

Team building

Education

University degree

Job description

Associate Director, Operations Transformation(Insurance)

An International Insurance Company is seeking an experienced and meticulous leader to join their team as Associate Director, Operations Transformation. You will translate business strategy into governed transformation road maps covering back end systems, digital platforms, and operational processes, and own the program portfolio for Operations Transformation, ensuring scalability and efficiency to support business growth.

Key responsibilities

Translate business strategy into governed transformation road maps covering back end systems, digital platforms, and operational processes

Own the program portfolio for Operations Transformation, ensuring scalability and efficiency to support business growth

Advise senior management on transformation priorities, delivery trade-offs, and execution risks with innovative, future-ready recommendations

Establish and govern delivery frameworks including milestones, dependencies, risks, and success metrics

Drive end-to-end workflow efficiency and customer experience improvements through structured program execution

Formulate and enhance the QA framework for policy data and operational outputs, ensuring compliance and continuous improvement

Evaluate end-to-end processes, identify gaps, and develop calculable solutions with measurable impact

Build, coach, and lead a high-performance delivery team; oversee capability development and regulatory compliance training

Act as senior delivery partner to business units, IT, PSM, OSS, and external vendors to ensure alignment and accountability

Requirement

University degree with minimum 8 years' experience in a life insurance company or related consultancy, with proven project management experience

Strategic and corporate-level mindset with strong customer centrality

Proven team leadership and team-building capabilities

Excellent stakeholder management, communication, and interpersonal skills

Strong analytical and problem-solving skills; able to challenge the status quo and think indicatively

Fluent in English, Cantonese, and Mandarin (spoken and written)

Relevant license required if job involves regulated activities