Training Manager

OSIM (HK) Co. Limited; Sha Tin; On-site; HKD 468,720 - 714,240; Full time

Job summary

OSIM (HK) Co. Limited is seeking a proactive Training Planning & Material Development and Delivery professional to elevate our in-store staff capabilities across product knowledge, selling skills, and service standards.

The role covers designing onboarding, developing training materials, and conducting classroom, virtual, and on-floor coaching. The ideal candidate has a minimum diploma and 3–5 years in Learning & Development (L&D) or retail training, with strong presentation and analytical

Qualifications

• Minimum Diploma with 3–5 years of relevant experience in Learning & Development (L&D) or retail training.
• Experience in retail sales management and frontline coaching is preferred, especially for high‑value products or furniture.

Responsibilities

• Plan and develop training strategies, materials, and onboarding programs.
• Deliver onboarding and product/sales training across classroom, virtual, and in-store sessions.
• Conduct store visits and coaching; track progress and reinforce service standards.
• Analyze KPIs to identify capability gaps and drive improvements.
• Share best practices and support sales culture and incentive campaigns.

Skills

Presentation skills

Communication

Interpersonal skills

Analytics

Video editing

AI tools

Digital learning platforms

Education

Diploma with 3–5 years in L&D/retail training

Tools

MS Office

Word processing

Video editing software

Job description

Training Planning & Material Development

• Collaborate with business leaders to analyze development needs, monitor retail market trends, and formulate effective training strategies.
• Design and continuously optimize the new joiner onboarding experience and training programs covering product knowledge, selling skills, and service standards.
• Develop, localize, and update training materials and standard sales scripts while actively managing internal learning resources.

Training Delivery & Frontline Coaching

• Deliver comprehensive onboarding, product collection, and sales skills training across classroom, virtual, and in-store sessions.
• Conduct regular store visits and on-floor coaching, providing one‑on‑one practical guidance, progress tracking, and mindset reinforcement for staff.
• Support Store Managers in strengthening their coaching capabilities to ensure service standards are executed daily.

Performance Tracking & Data Analysis

• Analyze key performance indicators (KPIs) like Conversion Rate, Average Transaction Value (ATV), and Sales Achievement to identify capability gaps and formulate targeted improvement plans.
• Establish evaluation mechanisms, such as on-site audits and role‑play tests, to assess training effectiveness.
• Regularly report performance trends and initiative progress to management.

Driving Sales Culture & Optimization

• Identify and share successful best practices across stores to promote a proactive, customer‑centric sales culture.
• Continuously optimize sales processes and assist in driving sales incentive campaigns, service challenges, and ad‑hoc projects.

Requirements & Qualifications

Education & Experience

• Minimum Diploma with 3 to 5 years of relevant experience in Learning & Development (L&D) or retail training.
• Experience in retail sales management and frontline coaching, particularly in high‑value customized products or furniture, is highly preferred. (Candidates with less experience will be considered for the Training Officer role).

Core Professional Skills

• Excellent presentation, communication, and interpersonal skills, with the proven ability to independently conduct classroom training and in‑store coaching.
• Strong commercial awareness and analytical skills, capable of translating KPI tracking and performance insights into practical improvement actions.
• Skilled in video editing; familiarity with AI tools and digital learning platforms is a strong advantage.

Language & Computer Proficiency

• Fluent in spoken and written English, Cantonese, and Mandarin.
• Proficient in MS Office applications and Chinese/English word processing.

Personal Attributes

• Possess a strong sales‑oriented mindset, a passion for staff development, and proactive problem‑solving skills.
• Highly self‑motivated, detail‑oriented, and adaptable to a fast‑paced environment. Willing to work on the shop floor and accept flexible working schedules.