Tenant Relations & Customer Services Manager

Jones Lang LaSalle Management Services Ltd; Hong Kong; On-site; HKD 268,000 - 469,000; Full time

Job summary

Jones Lang LaSalle Management Services Ltd in Wan Chai is seeking an Assistant Customer Services Manager to handle enquiries and complaints at the reception of a commercial building. You will visit and communicate with tenants to understand and meet their needs, and provide admin support in the property management office.

The role requires a hospitality-related degree, 4–5 years in property management with 2–3 years in a supervisory capacity, and excellent English and Chinese, both spoken and

Qualifications

• Degree in hospitality management or related field required.
• 4–5 years’ experience in property management with 2–3 years in supervisory role.
• Fluent in English and Chinese, both written and spoken.
• Experience in hospitality or clubhouse is a plus.

Responsibilities

• Handle enquiries and complaints at the reception for the managed property.
• Visit and communicate with tenants to understand and meet their needs.
• Provide administrative support in the property management office.
• Liaise with service contractors to ensure quality services.
• Provide customer service training to the team.

Skills

Customer service

Interpersonal skills

Communication

Bilingual English/Chinese

Education

Degree in hospitality management or related field

Tools

PC skills

Job description

Jones Lang LaSalle Management Services Ltd in Wan Chai is seeking an Assistant Customer Services Manager to handle enquiries and complaints at the reception of a commercial building. You will visit and communicate with tenants to understand and meet their needs, and provide admin support in the property management office.

The role requires a hospitality-related degree, 4–5 years in property management with 2–3 years in a supervisory capacity, and excellent English and Chinese, both spoken and