Client Strategy Manager

Christie´s; Hong Kong; On-site; HKD 554,000 - 700,000; Full time

Job summary

Christie’s is seeking a Client Strategy Manager in Hong Kong to build deep knowledge of the art market, develop engagement strategies, and drive client engagement with Christie’s specialists and leadership. You will identify high-potential consignors and bidders, analyze data, and craft actionable plans for campaigns and selling efforts in APAC.

The role requires a degree, 4+ years’ experience in art or luxury sectors, fluency in English, Cantonese and Mandarin, and strong data skills.

Qualifications

• Bachelor's or Master's degree from a recognized University.
• At least four-years successful experience in the art, auction, private banking, luxury or management consulting industries.
• Good knowledge of the global art and auction industries and collecting trends, and the art ecosystem in Hong Kong.
• Fluency in English, Cantonese and Mandarin.
• Very strong written, analytical, communication and interpersonal skills.
• Very strong ability in managing, analysing and visualizing data.
• Advanced proficiency in Excel and Power Point.
• Strong professional communication and interpersonal skills with colleagues at all levels of seniority.

Responsibilities

• Conduct research and develop deep knowledge of art collectors, their collections and their activities, the art and auction industry in Hong Kong, and draw insights that are relevant to Christie's client engagement efforts in Hong Kong.
• Identify high potential consignors and bidders in Hong Kong across Christie's sale categories, and develop client engagement plans with specialist department heads, client advisory team and Chairman’s Office.
• Analyze data in Christie's databases, files, and catalogues, and draw out key recommendations for Christie's campaigns, consignment and selling efforts among Hong Kong collectors.
• Work with specialists and client advisors on client development ideas, debrief them after client meetings and visits, and follow up on opportunities and next steps.
• Support specialists and client advisors in client outreach for Christie's global sales.
• Organize and conduct client reviews with specialists and client advisors, record meeting minutes and drive action points.
• Prepare client transactions analyses and reports for the Head of Marketing, Communications and Client Strategy, Asia Pacific, highlighting key points and implications, and ensure they are available in a timely manner.
• Ensure relevant client and objects information is properly entered, maintained and updated in Christie's databases, and adhering to corporate data governance framework and guidelines.

Skills

Data analysis

Data visualization

Excel

PowerPoint

English

Cantonese

Mandarin

Communication

Education

Bachelor's or Master's degree

Tools

Excel

PowerPoint

Job description

The Role

Reporting to the Regional Client Strategy Director (APAC), the Client Strategy Manager will be responsible for building up a deep knowledge of the art and auction ecosystem in Hong Kong, its collectors, their collections and their activities, developing relevant and practical client engagement strategies, and help drive client engagement in Hong Kong with Christie's specialists, client advisors and Chairman’s Office.

Responsibilities

• Conduct research and develop deep knowledge of art collectors, their collections and their activities, the art and auction industry in Hong Kong, and draw insights that are relevant to Christie's client engagement efforts in Hong Kong
• Identify high potential consignors and bidders in Hong Kong across Christie's sale categories, and develop client engagement plans with specialist department heads, client advisory team and Chairman’s Office
• Analyze data in Christie's databases, files, and catalogues, and draw out key recommendations for Christie's campaigns, consignment and selling efforts among Hong Kong collectors
• Work with specialists and client advisors on client development ideas, debrief them after client meetings and visits, and follow up on opportunities and next steps
• Support specialists and client advisors in client outreach for Christie's global sales
• Organize and conduct client reviews with specialists and client advisors, record meeting minutes and drive action points
• Prepare client transactions analyses and reports for the Head of Marketing, Communications and Client Strategy, Asia Pacific, highlighting key points and implications, and ensure they are available in a timely manner
• Ensure relevant client and objects information is properly entered, maintained and updated in Christie's databases, and adhering to corporate data governance framework and guidelines

Qualifications

• Bachelor's or Master's degree from a recognized University
• At least four-years successful experience in the art, auction, private banking, luxury or management consulting industries
• Good knowledge of the the global art and auction industries and collecting trends, and the art ecosystem in Hong Kong
• Fluency in English, Cantonese and Mandarin
• Very strong written, analytical, communication and interpersonal skills
• Very strong ability in managing, analysing and visualizing data
• Advanced proficiency in Excel and Power Point
• Strong professional communication and interpersonal skills with colleagues at all levels of seniority
• Attention to detail and able to prioritise, manage time effectively and work under pressure to tight deadlines, whilst keeping an eye on longer-term projects
• Highly organised and proven ability to multitask
• Flexible team player with demonstrable initiative and creativity

Salary

Salary Range HK$554,000 to 700,000

About Us

Christie’s is the world’s leading art business. Since 1766, we are known for our extraordinary art, unparalleled service and expertise, as well as international glamour. Every year, we offer around 350 live and online auctions in over 80 specialist categories including all areas of fine and decorative arts, Asian art and luxury collectables as well as a long and successful history of private sales. Contact us in 46 countries, or visit one of our 10 international salerooms in London, New York, Hong Kong, Paris, Geneva, Milan, Amsterdam, Dubai, Zürich and Shanghai.

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