Technology Service Specialist (Welcome Fresh Grad)

Leadingnation; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Benefits offered by this job

Staff discount

Medical & dental

Pension

Life insurance

Birthday leave

Anniversary leave

Job summary

Lane Crawford Joyce Group invites applications for a Technology Service Specialist to deliver IT support for critical enterprise applications in Hong Kong. The role involves prompt incident handling, ticketing, and coordinating with other IT teams to ensure service levels are met.

The ideal candidate has IT-related education and 2–3 years in application support, with strong SQL skills and experience in Java, Oracle, and MSSQL. Fluency in English, Cantonese, and Mandarin is required.

Qualifications

• Degree or diploma in IT, CS or related field.
• 2–3 years in application support preferred; fresh graduates welcome.
• Proficient in SQL and SQL scripting.

Responsibilities

• Provide support for enterprise applications and platforms.
• Respond promptly to support requests via phone, email, or ticketing system.
• Take ownership of troubleshooting and resolving production incidents; escalate as needed.
• Maintain detailed ticket histories with relevant technical information.

Skills

SQL scripting

Java applications

Oracle DB

MS SQL

English

Cantonese

Mandarin

Analytical thinking

Problem solving

Education

Diploma in IT

Bachelor's degree in IT/CS

Tools

SQL Server

Oracle DB

Java

Job description

Lane Crawford is an internationally renowned luxury department store with over 175 years of success, delivering an exceptional and eclectic product curation with dynamic Asian spirit and values. As the Technology Service Specialist, you will be part of the team to provide vital IT support for our critical applications.

The Role

• Provide support forenterprise applications and platforms.
• Respond promptlyto support requests, including incidents, usage inquiries, and service requests, via phone, email, or our ticketing system.
• Take ownership of troubleshooting and resolving production incidents, escalating to the higher-tier support team as needed.
• Maintain detailed and trackable ticket histories with relevant technical information for future analysis.
• Conduct root cause analysis and coordinate with other IT teams or vendors for a permanent fix to prevent similar incidents in the future.
• Monitor vendor performance issues and escalating concerns to ensure compliance with agreed-upon service levels.
• Develop and maintain documentation of manual operation/procedures.
• Engage in after-hours emergency support, which may include occasional weekend work for system patches and maintenance. Compensatory time off will be provided.
  

The Ideal Candidate

• Minimum of a diploma or degree in IT, Computer Science, or a related field.
• 2-3 years of substantial experience in Application Support is preferred; however, fresh graduates are also welcome to apply
• Proficiency in SQL and SQL scripting is mandatory
• Technical expertise in the following areas is highly advantageous: Java applications, Oracle DB, MSSQL.
• Strong logical and analytical skills are required, with the ability to understand and troubleshoot enterprise-grade application architecture
• Strong commitment to continuous learning and professional development
• Proficiency in both written and verbal communication in English, Cantonese, and Mandarin is required.
  

Benefits

At Lane Crawford you work hard and play hard while we take care of your wellbeing. Your annual holiday leave is supplemented by special leave for birthday and work anniversaries, time off to celebrate key holidays and Summer Fridays. Our enhanced medical, dental, pension benefits and life insurance give you peace of mind. And it’s true, that all our permanent staff can enjoy staff discount and visit our legendary staff sales! You can develop your skills and knowledge on the job supported by curated learning experiences at The Academy, and have the opportunity to work with, and be exposed to, a team of internationally minded professionals who will support and stretch your career development. We offer staff wellness programmes to nurture mind, body and spirit in our head office and stores. We treasure opportunities to come together, whether it’s at an office Happy Hour, networking in the "Gin Den" or our Talk of The Town Staff Parties.

Personal data provided will be used for recruitment purposes only. By applying for this position, you consent to the collection, use and disclosure of your personal data to Lane Crawford Joyce Group. Your personal data will be processed in accordance with our Privacy Policy.