Concierge / Customer Service Executive (In-Store)

Lane Crawford (Hong Kong) Limited; Hong Kong; On-site; HKD 179,000 - 290,000; Full time

Benefits offered by this job

Staff discount

Staff sales

Wellbeing programs

Job summary

Lane Crawford is seeking an in-store Concierge / Customer Service Executive to deliver exceptional concierge service, engage customers with fashion insights and build lasting relationships at our Hong Kong store.

The role requires at least 2 years in a service-related field, a strong service mindset, and fluency in English and Mandarin. You will work with various departments to fulfill requests, maintain standards of grooming and presentation, and contribute to a premium customer experience.

Qualifications

• Minimum 2 years of relevant experience in a service field.
• Strong service mindset.
• Highly aware of the latest trends in fashion and lifestyle.
• Customer focused with a pleasant and outgoing personality.
• Good command of English and Mandarin.

Responsibilities

• Deliver consistent, friendly in-store concierge service and uphold Lane Crawford standards.
• Maintain and update customer information; encourage repeat business.
• Handle customer comments and complaints professionally.
• Collaborate with other departments to fulfill customer requests.
• Maintain high standards of grooming, courtesy and presentation.

Skills

Service mindset

Customer service

Fashion trends

English & Mandarin

Job description

Concierge / Customer Service Executive (In-Store)

Lane Crawford is an internationally renowned luxury department store with over 175 years of success, delivering an exceptional and eclectic product curation with dynamic Asian spirit and values.As a Style Advisor your role is to be the main point of contact and source of inspiration for our customer, a master storyteller, introducing them to new brands, key pieces, hot picks and "Only at Lane Crawford" global exclusives.

The Role

Deliver consistent, friendly and responsive in store concierge service and ensure Lane Crawford standards are consistently executed at all times

Maintain and update customer information and encourage repeated business by building good relationships with all concierge customers

Handle all customer comments and complaintsprofessionally

work closely with other departments to fulfill specific requests from customers

Maintain the highest standards of personal grooming, courtesy, positive attitude and overall presentation at all times

The Ideal Candidate

Minimum 2 years of relevant experience in a service field (retail, hospitality etc)

Strong service mindset

Highly aware and fully conversant with the most recent trends and newest products of fashion and lifestyle

Customer focused with a pleasant and outgoing personality

Good command of English, Mandarin and Mandarin

At Lane Crawford you work hard and play hard as we take care of your wellbeing. Your annual holiday leave is supplemented by special leave for birthday and work anniversaries.

Our enhanced medical, dental, pension benefits and life insurance give you peace of mind. And it's true, that all our permanent staff can enjoy staff discount and visit our legendary staff sales!

You can develop your skills and knowledge on the job supported by curated learning experiences at The Academy, and have the opportunity to work with, and be exposed to, a team of internationally minded professionals who will support and stretch your career development.

We offer staff wellness programmes to nurture mind, body and spirit in our head office and stores. We treasure opportunities to come together, whether it's at an office Happy Hour, networking in the "Gin Den" or our Talk of The Town Staff Parties.

Personal data provided will be used for recruitment purposes only. By applying for this position, you consent to the collection, use and disclosure of your personal data to Lane Crawford Joyce Group. Your personal data will be processed in accordance with our Privacy Policy, available here.