Technical Support Officer

AGI Consultation; Hong Kong; On-site; HKD 140,000 - 210,000; Full time

Job summary

Our bank client invites you to be their Technical Support Officer. The role focuses on providing technical support for hardware and software, diagnosing server and network issues, and maintaining LAN/WAN infrastructure.

Based in Hong Kong, you will also handle end-user inquiries and contribute to IT operations. Fresh graduates are welcome; 1–3 years of IT experience in network and Windows server administration is preferred, with knowledge of Web Server and Firewall administration as an added

Qualifications

• Diploma or above in Information Technology or equivalent.
• 1-3 years IT experience in network and Windows server administration and system support.
• Knowledge of Web Server and Firewall administration is a plus.
• Fresh graduates are welcome and willing to work in Hong Kong.

Responsibilities

• Provide technical support on hardware and software
• Troubleshoot servers, network, and end-user PC technical issues
• Install and maintain LAN & WAN networks, hardware and software
• Provide help desk services to users and handle user's enquiry

Skills

IT support

Networking

Windows Server Administration

System Support

Education

Diploma or above in Information Technology or equivalent

Tools

Web Server Administration

Firewall Administration

Job description

Our bank client invites you to be their Technical Support Officer.

Job Duties:

• Provide technical support on hardware and software
• Troubleshoot servers, network, and end-user PC technical issues
• Install and maintain LAN & WAN networks, hardware and software
• Provide help desk services to users and handle user's enquiry

Requirements:

• Diploma or above in Information Technology or equivalent
• Fresh graduates are welcome
• 1-3 years IT experience in network and Windows server administration and system support
• Knowledge of Web Server and Firewall administration will be an added advantage
• Stationed in Hong Kong