Technical Specialist, B2B Project (12-month Renewable Contract)

Samsung Electronics HK Co Ltd; Hong Kong; Presencial; HKD 300.000 - 500.000; Jornada completa

Descripción de la vacante

Samsung Electronics HK Co Ltd seeks a Technical Specialist for B2B project, 12-month renewable contract. You will lead Level-2/3 escalations and perform on-site diagnostics, including refrigerant analysis, inverter electronics, and complex electrical troubleshooting.

You will guide field staff with diagrams and service manuals, while providing real-time support and triage for difficult cases. Ideal candidates hold REW certification (Grade A+), Green Card safety training, and refrigerant handling

Formación

• REW certification (Grade A or above) required.
• Green Card safety training and Working at Height certification required.
• Refrigerant handling certification (R32/R410A) required.
• Deep understanding of refrigeration thermodynamics, VRF/DVM, and inverter electronics.
• Proficiency in reading circuit schematics and pressure-enthalpy charts.
• Hands-on with testing tools: digital manifold gauges, oscilloscopes, vacuum pumps, leak detectors.

Responsabilidades

• Handle Level-2/3 escalations as lead technical specialist for complex A/C failures.
• On-site diagnostic support including refrigerant cycle analysis and inverter electronics.
• Troubleshoot PCB failures, sensors, wiring, and network/IoT communications.
• Provide real-time remote/phone/chat support to field staff and ASCs.
• Review wiring diagrams and service manuals to guide replacements.
• Triage difficult cases and allocate resources or attend personally.

Conocimientos

Deep refrigeration knowledge

VRF/DVM understanding

Inverter electronics

Reading schematics

Pressure-enthalpy charts

Technical documentation review

Educación

Registered Electrical Worker (REW) certification (Grade A+)

Construction Industry Safety Training Certificate (Green Card) and Working at Height

Certified in refrigerant handling (R32/R410A)

Herramientas

Digital manifold gauges

Oscilloscopes

Multimeters

Vacuum pumps

Electronic leak detectors

Descripción del empleo

Technical Specialist, B2B Project (12-month Renewable Contract)

Handle Level-2/3 escalations: Act as the lead technical specialist for unresolved, complex, or chronic A/C failure cases in the field

On-site diagnostic support: Perform specialized diagnostics including refrigerant cycle analysis (subcooling/superheat), inverter PCB signal measurement, motor driver faults, and micro-leak detection

Complex electrical & communication troubleshooting: Resolve PCB board failures, sensor abnormalities, wiring issues, and multi-unit network/communication errors (e.g., central controllers, Wi-Fi/IoT integration)

Real-time technician assistance: Provide daily phone, chat, and remote technical support to internal technicians and Authorized Service Centers (ASCs) during ongoing repairs

Technical documentation review: Interpret wiring diagrams, refrigeration cycle diagrams, and service manuals to guide field staff on safe, correct part replacements

Difficult case dispatch triage: Review incoming service tickets to identify complex cases early and assign appropriate resources or personally attend

Requirements:

Registered Electrical Worker (REW) certification (Grade A or above)

Construction Industry Safety Training Certificate (Green Card) and Working at Height certification

Recognized certification in handling and recovery of refrigerants (e.g., R32 / R410A)

Deep understanding of refrigeration thermodynamics, variable refrigerant flow (VRF/DVM), and inverter electronics

Proficiency in reading circuit schematics, wiring diagrams, and pressure-enthalpy (P-h) charts

Hands-on experience with digital manifold gauges, oscilloscopes/ multimeters, vacuum pumps, and electronic leak detectors

Our company is an equal opportunities employer and welcome application from all qualified candidates. The data provide will only be used for consideration of the applied position or other suitable position in Samsung Electronics HK Co. Ltd. or other subsidiaries of Samsung Group.

Samsung inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, home appliances, network systems, and memory, system LSI, foundry and LED solutions, and delivering a seamless connected experience through its SmartThings ecosystem and open collaboration with partners.