Technical Services Consultant

Hill's Pet Nutrition; Hong Kong; On-site; HKD 600,000 - 840,000; Full time

Job summary

Colgate-Palmolive is seeking a Technical Services Consultant to support veterinary professionals and education initiatives in Hong Kong. The role collaborates with VHCT and Hill’s professional platforms to deliver technical knowledge, product education, and digital content.

The candidate will build relationships with veterinarians, veterinary nurses, students, and retail customers, while coordinating internal education for sales teams.

Qualifications

• Bachelor degree in veterinary medicine and current veterinary license are required.
• Experience in veterinary, pharmaceutical, or nutrition sectors is preferred.
• Fluency in English and Cantonese is essential for this role.

Responsibilities

• Provide educational support to veterinary professionals and pet retail customers.
• Create and optimize digital educational and social content for Hill’s professional platforms.
• Support education delivery to sales teams and customers; engage with veterinary professionals.

Skills

English fluency

Cantonese fluency

Communication skills

Education delivery

Education

Bachelor Degree in veterinary medicine

Current veterinary license

Tools

Microsoft Office

Google tools

Job description

No Relocation Assistance Offered

Job Number #175917 - Hong Kong, Hong Kong, China

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Job Summary

Technical Services Consultant (TSC) is part of the Professional and Veterinary Affairs team.

This role covers a broad range of professional activities, including, but not limited to:

• educational support for the Veterinary Health Care Team (VHCT); building relationships with and education of veterinarians, Vet Nurse, Key Thought Leaders (KTLs), vet students, and pet retail customers; support for professional associations; engagement with the next generation of veterinary professionals.
• creating, adapting and optimizing digital educational & social content for veterinarians, veterinary nurses for Hill’s professional platforms.

expanding the reach of Hill’s professional site for professional and growing veterinarian, veterinary nurse and veterinary student users to the site. Administration of the Hill’s professional site, including trouble-shooting, uploading content, and ensuring an excellent user experience are included in this role’s responsibilities.

• providing support for the Hill’s Customer Development Organization by delivering internal education to sales Territory Managers, providing external education and training to pet and veterinary customers and consumers, and supporting customer and consumer initiatives.
• working closely with the Commercial Manager to identify business needs and implement strategies to grow the business.

The TSC’s work ensures that Hill’s is known as a scientific, innovative, and credible partner that is engaged with veterinary and pet care professionals to transform the lives of dogs and cats through superior nutrition.

Principal Duties And Responsibilities

Task: 40%

• Maintain product knowledge to communicate the superiority and practical use of Hill’s products and services to increase presence, professional endorsement and sales in veterinary practices
• Enhance the commercial team’s technical, product, communication and seminar delivering expertise through ongoing training and field coaching
• Work closely with Key Customer Manager via educating and implementing initiatives that result in an active Hill’s recommendation from the veterinary healthcare team. Increase Hill’s sales and market share with assigned vet hospital customers.
• Vet School Program execution : Engage with College of Veterinary Medicine faculty, interns, residents and 5th/6th year students. Provide education on clinical nutrition and Hill’s products, improving nutritional competence and influencing active recommendation of Hill’s products. Build relationships with administrators and key staff to establish Hill’s as a valuable and trusted partner.
• Vet Social Media and digital engagement; Digital content & multimedia editing & adaptation for veterinary, veterinary student, and veterinary nurse professionals, administrate Hill’s professional education sites and social media

Task: 20%

• Serve on project teams, deliver professional digital engagement, such as webinars, and support Hill’s regional PVA projects as assigned
• Working with marketing regulatory and legal to ensure all marketing materials are appropriate, accurate and correctly referenced

Task: 20%

• Managing Veterinary Consultation Service: Provision of high quality technical support to vets and veterinary nurses; application of detailed
• Management of Urolith Analysis Service

Task: 20%

• Speak at seminar or events when required
• Help to plan and participate in customer events, Hill’s exhibition in conferences/shows that will increase product sales and market share.

This is not an exhaustive list of duties or functions.

Education/ Experience Requirements

• Bachelor Degree in veterinary medicine
• Current veterinary license and clinically competent
• Previous experience in, veterinary, pharmaceutical company or Nutrition Company preferred.

Expected Areas Of Skills

• Proficient computer skills in Microsoft Office, Google tools and ability to learn company specific tools & programs
• Must be able to work independently with personal leadership, manage a demanding schedule with irregular hours and manage travel to deliver internal and external customer visits/training; some overnight travel required
• Ability to make sound decisions under conditions of uncertainty or complexity
• Good interpersonal skills and excellent communication skills (internal and external, all levels).
• Fluency in both English and Cantonese

Leadership Competencies (Should match the Colgate Global Competencies)

• Relationship Building
• Business/Global Perspective
• Planning/Priority Setting
• Teamwork/Collaboration

Functional Competencies (Should match the Colgate Global Competencies)

• Analytical/Decision Making
• Understand Customers and Customer collaboration
• Trade Understanding
• In-Clinic/In-Store execution
• Promotional Effectiveness
• Customer Influence and Negotiation
• Integrated Commercial Planning

Working Relationships (Key partnerships and reporting relationships)

• Does this position supervise: No
• Country Manager
• Vets within the country
• Customer Development, Finance, Marketing, CSnL, Professional
• Practicing Veterinarians & Specialists
• Vet Nurses
• Customers

Travel Requirements

Expected percentage of travel: Up to 40-60%

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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