Technical Officer in the Computing Services Centre

CityU Enterprises Limited; Hong Kong; Sur place; HKD 201 000 - 312 000; Plein temps

Résumé du poste

City University of Hong Kong’s Computing Services Centre is seeking a Technical Officer to provide IT and AV support for events, conferences, and teaching spaces. You will install and maintain systems, assist in presentations, and coordinate with vendors.

Applicants should have an Associate Degree or Higher Diploma in a science/engineering field with at least two years of relevant experience, strong English/Chinese communication, and knowledge of Windows and AV technologies.

Qualifications

• Associate Degree/Higher Diploma in Science, Engineering, or related disciplines with at least 2 years’ relevant post-qualification work experience.
• Good knowledge of AV systems, including audio, video, control systems, and conferencing technologies.
• Knowledge of Windows operating systems, PC hardware, network connectivity, and peripheral devices.
• Good problem-solving, communication, and interpersonal skills.
• Ability to work independently and under pressure; and
• Good command of written and spoken English and Chinese are required.
• Proficient in AV control system programming, such as Crestron AV Controller; and
• Experience in venue support, event support and AV system maintenance would be an advantage.

Responsabilités

• Provide technical support and operate IT and AV systems for University events, conferences, seminars, classes, and activities.
• Assist users in preparing and delivering presentations using PowerPoint, Teams, Zoom, and other platforms.
• Perform routine maintenance, troubleshooting, and upgrades of IT and AV facilities and provide user support.
• Install, configure, and maintain computers, peripheral devices, and related software in teaching venues and event spaces.
• Assist in planning, testing, and documentation of IT and AV system enhancement projects.
• Coordinate with vendors and contractors on equipment installation, maintenance, and support.
• Perform any other duties as assigned.

Connaissances

AV systems

Windows OS

Troubleshooting

Communication

English

Chinese

Crestron

Venue support

Formation

Associate Degree/Higher Diploma in Science/Engineering

Outils

Crestron AV Controller

Description du poste

Addr 17/F, Lau Ming Wai Academic Building,
City University of HK,
83 Tat Chee Avenue, Kowloon Tong, HK

Technical Officer in the Computing Services Centre [Ref. R/308/26]

The Computing Services Centre (CSC) at City University of Hong Kong manages the University’s Information Technology infrastructure and services covering Data Centre Operations, Cloud and System Hosting, Research Computing and High-Performance Computing, Communication and Networking, Workspace and Audio-Visual Technologies, and other related IT functions to support the University’s operations.

Duties

• Provide technical support and operate IT and AV systems for University’s events, conferences, seminars, classes, and other activities;
• Assist users in preparing and delivering presentations using Microsoft PowerPoint, Microsoft Teams, Zoom, and other presentation and collaboration platforms;
• Perform routine maintenance, troubleshooting, and upgrades of IT and AV facilities in centrally managed teaching and event venues and provide user support for these facilities;
• Install, configure, and maintain computers, peripheral devices, and related software in teaching venues and event spaces;
• Assist in the planning, implementation, testing, commissioning, and documentation of IT and AV system enhancement and upgrade projects;
• Liaise and coordinate with vendors and contractors on equipment installation, maintenance, repair, and technical support services; and
• Perform any other duties as assigned.

5-day work per week. Working outside normal office hours may be required to support events and project activities.

Requirements

• An Associate Degree/Higher Diploma in Science, Engineering, or related disciplines, with at least 2 years’ relevant post-qualification work experience, preferably in IT and AV fields;
• Good knowledge of AV systems, including audio, video, control systems, and conferencing technologies;
• Knowledge of Windows operating systems, PC hardware, network connectivity, and peripheral devices;
• Good problem-solving, communication, and interpersonal skills;
• Ability to work independently and under pressure; and
• Good command of written and spoken English and Chinese are required.
• Proficient in AV control system programming, such as Creston AV Controller, is preferred; and
• Experience in venue support, event support and AV system maintenance would be an advantage.

Shortlisted candidates will be invited for a written test.

Salary and Conditions of Service

Remuneration package will be highly competitive, commensurate with qualifications and experience. Appointment will be made on a fixed-term contract; fringe benefits include gratuity, leave, medical and dental schemes.

Information and Application

Further information on the post and the University is available at http://www.cityu.edu.hk , or from the Human Resources Office, City University of Hong Kong, Tat Chee Avenue, Kowloon Tong, Hong Kong [Email : [e-mail] /Fax : [phone] or 3442 0311].

City University of Hong Kong is an equal opportunity employer. We are committed to the principle of diversity. Personal data provided by applicants will be used for recruitment and other employment-related purposes.

Best Global Universities Rankings #47 (U.S.News & World Report 2026-2027); World University Rankings #73 (THE 2026); #1 in the World’s Most International Universities (THE 2024, 2025 & 2026); Young University Rankings #4 (THE 2024); Asia University Rankings #14 (THE 2026) and #7 (QS 2026)