Technical Account Director

OKX Group; Hong Kong; Hybrid; HKD 900,000 - 1,200,000; Full time

Benefits offered by this job

Wellness and meal allowances

Comprehensive healthcare schemes

Team building programs

Education subsidies

Job summary

OKX Group is seeking an API Product Manager to drive global API product roadmaps and collect feedback from institutional and internal stakeholders. You will analyze data to identify opportunities to grow client trading volumes and revenue, while collaborating with engineering and business teams across regions.

The role emphasizes a data-driven mindset, strong communication, and experience in blockchain/finance tech platforms. Mandarin proficiency is preferred for cross-functional collaboration.

Qualifications

• Demonstrates strong interest in blockchain and finance.
• Experience in Product Management or Engineering, preferably related to trading or technology platforms.
• Bachelor's or Master's degree in Engineering, Mathematics, or Finance.
• Proactive and self-driven with a data-driven mindset, strong collaboration and communication skills.
• Proficiency in English and Mandarin (preferred for cross-functional communication).
• Able to think systematically with a clear problem-solving approach, beyond a tech lens to business impact.

Responsibilities

• Gather business requirements and API feedback from internal and external stakeholders to improve global API products.
• Monitor industry trends and translate insights into API product roadmaps aligned with business needs.
• Use data analytics to generate insights on client behavior and opportunities to increase trading volumes and revenue.
• Build and maintain relationships with customers and strategic partners worldwide, informing product enhancements.

Skills

Product management

Engineering background

Data analytics

Trading / tech platforms

Communication

English & Mandarin

Education

Bachelor or Master in Engineering, Mathematics, or Finance

Tools

Python

SQL

Job description

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing

Gather business requirements and API feedback from internal and external stakeholders (including institutional customers) to continuously improve global API products through an effective iteration process.

Monitor the competitive landscape and global industry trends, translating insights into actionable API product roadmaps aligned with business needs.

Use data analytics to generate insights into global client behaviour and identify opportunities to increase clients’ trading volumes and revenue.

Build and maintain strong relationships with customers and strategic partners worldwide, leveraging their feedback to inform product enhancements and future development.

What We Look For In You

Demonstrates a strong interest in both the blockchain and finance industries.

Experience in Product Management or Engineering, preferably related to trading or technology platforms, especially in network and API endpoints

Bachelor's or Master's degree in Engineering, Mathematics, or Finance.

Proactive and self-driven, with a logical and data-driven mindset, strong team collaboration skills, and effective communication abilities.

Proficiency in English & Conversational Mandarin (preferred to cross functionally communicate with non-English speaking engineers).

Able to think systematically with a clear problem-solving approach when facing issues ; skilled at breaking down and simplifying complex problems. Not only from a tech lens but also from a revenue perspective

Enthusiastic about the Technical Account Manager (TAM) role, especially in delivering technical solutions and support that drive customer success.

Resilient under pressure, self-motivated, and always striving to grow beyond the current capabilities.

Nice to Haves

Experience in crypto, blockchain, building businesses, fintech, and/or financial markets.

Experience in trading financial products, such as stocks, funds, forex, futures, options.

Knowledge of data analytical tools like Python and SQL.

L&D programs and Education subsidy for employees' growth and development

Various team building programs and company events

Wellness and meal allowances

Comprehensive healthcare schemes for employees and dependants

More that we love to tell you along the process!

Disclaimer: Please note that Hong Kong is a group-level service hub, and OKX does not carry on a business of operating a virtual asset trading platform in Hong Kong.