Principal/Senior Product Manager, User Center

OKX; Hong Kong; On-site; HKD 900,000 - 1,800,000; Full time

Benefits offered by this job

Competitive compensation

L&D and education subsidies

Team events and wellness allowances

Healthcare schemes

Meal allowances

Job summary

OKX is seeking a senior Product Manager in Hong Kong to own the roadmap for user account identity and related permission systems. You will lead end-to-end lifecycle management, including login systems, OAuth connections, and institutional account infrastructure across regions.

You will collaborate with compliance, risk, and engineering teams to translate business growth targets into scalable product capabilities and to champion AI-driven improvements in the User Center suite.

Qualifications

• 5+ years of product management experience.
• 2+ years owning account systems / permission systems / compliance systems or complex B2B/B2C platforms.
• Strong systems-architecture mindset and ability to translate requirements for engineering teams.
• Fluent in Chinese and English as working languages.

Responsibilities

• Own the product roadmap for user account identity and preference settings across individual and institutional accounts.
• Drive the productization of login systems including third‑party login, QR code login, and account connections for OKX Wallet and OAuth scenarios.
• Design and evolve account hierarchy and permission systems to support diverse business models.
• Translate institutional growth targets (AUM, trading volume) into an account infrastructure roadmap; drive adoption of RBAC and Custody features regionally.
• Track account-related issues and drive AI transformation within the User Center product line.

Skills

Product management

Account systems

Permission systems

Cross-region collaboration

AI

Bilingual (Chinese & English)

Job description

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing

• Account Identity & Lifecycle: Own the product roadmap for user account identity (individual / institutional) and preference settings, and lead end-to-end account lifecycle management.
• Login & Authentication: Drive the productization of the login system, covering standard login, third-party login, QR code login, and more, while also owning product design for OKX Wallet exchange account connection and third-party app OAuth authorization.
• Permissions & Account Architecture: Own the design and evolution of account hierarchy and permission systems, supporting the company's diverse business models.
• Business Growth Enablement: Partner with institutional, compliance, and risk teams to translate AUM, trading volume, and other growth targets into an account infrastructure roadmap; drive adoption of institutional capabilities such as RBAC and Custody in key regions; and turn institutional clients' customized requirements into standardized product capabilities.
• Experience & Efficiency Optimization: Continuously track account-related complaints and support tickets to identify and address friction points, while driving the AI transformation of the User Center product line and promoting the adoption of AI agents in day-to-day work.

What We Look For In You

• 5+ years of product management experience, including at least 2 years owning account systems / permission systems / compliance systems, or complex To B or To B+C hybrid platform products
• Strong systems-architecture mindset, with the ability to independently translate business requirements into product solutions and engage in deep discussions with engineering teams
• Strong business judgment and data sensitivity, able to drive product decisions and prioritization
• Strong cross-team and cross-region collaboration and communication skills, able to engage internal teams, institutional clients, and regional compliance needs simultaneously
• Skilled at working with AI
• Fluent in both Chinese and English as working languages

Nice-To-Haves

• Background in the cryptocurrency industry
• Experience leading an account system architecture evolution or platform re-architecture from 0 to 1
• Hands-on experience applying AI agents / AI productivity tools within product workflows

Perks & Benefits

• Competitive total compensation package
• L&D programs and education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

Notice

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