Intern/Trainee - Rooms

Hyatt Regency Hong Kong, Sha Tin; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

Hyatt Regency Hong Kong, Sha Tin is seeking an enthusiastic entry-level team member to support the Rooms Division in delivering exceptional guest experiences. You will handle inquiries, provide service information, and coordinate with departments to ensure guest satisfaction.

The role emphasizes polite hospitality, attention to detail, and teamwork in a fast-paced hotel setting, with English fluent and Cantonese/Mandarin as a plus.

Qualifications

• Strong communication and interpersonal skills with a warm, guest-focused attitude.
• Detail-oriented with excellent organizational abilities to manage guest requests efficiently.
• Ability to demonstrate hospitality gestures such as polite language, eye contact, and proactive assistance.
• Team player with the ability to collaborate across departments in a dynamic environment.
• Positive, service-oriented attitude with commitment to delivering exceptional guest experiences.
• Fluent in English is a must; proficiency in Cantonese or Mandarin is a strong advantage.

Responsibilities

• Support the Rooms Division in managing guest staying experience in the hotel
• Assist in handling guest inquiries and providing information about hotel services.
• Coordinate with the different divisions to ensure guests are satisfied with their experience.
• Participate in team meetings and contribute ideas for improving guest satisfaction.
• Learn about inventory management and assist in maintaining supplies for the Rooms Division.

Skills

Guest service

Communication

Team player

English fluency

Cantonese/Mandarin advantage

Job description

• Support the Rooms Division in managing guest staying experience in the hotel
• Assist in handling guest inquiries and providing information about hotel services.
• Coordinate with the different divisions to ensure guests are satisfied with their experience.
• Participate in team meetings and contribute ideas for improving guest satisfaction.
• Learn about inventory management and assist in maintaining supplies for the Rooms Division.

Summary

Job Description

• Support the Rooms Division in managing guest staying experience in the hotel
• Assist in handling guest inquiries and providing information about hotel services.
• Coordinate with the different divisions to ensure guests are satisfied with their experience.
• Participate in team meetings and contribute ideas for improving guest satisfaction.
• Learn about inventory management and assist in maintaining supplies for the Rooms Division.

Qualifications

Qualifications & Requirements

• Strong communication and interpersonal skills with a warm, guest-focused attitude.
• Detail-oriented with excellent organizational abilities to manage guest requests efficiently.
• Ability to demonstrate hospitality gestures such as polite language, eye contact, and proactive assistance.
• Team player with the ability to collaborate across departments in a dynamic environment.
• Positive, service-oriented attitude with commitment to delivering exceptional guest experiences.
• Fluent in English is a must; proficiency in Cantonese or Mandarin is a strong advantage.

Established in 1969 and operated as the first Hyatt hotel outside of the United States, Hyatt Regency Hong Kong closed its doors on New Year's Day 2006, both international guests and residents lamented the end of a hospitality era.

Hyatt Regency Hong Kong, Tsim Sha Tsui re-opened its doors on 2 October 2009 by updating nostalgic favourites and veritable Hong Kong institutions like Hugo's, Chin Chin Bar and The Chinese Restaurant to continue the legacy of the former Hyatt Regency Hong Kong.

Established in 1969 and operated as the first Hyatt hotel outside of the United States, Hyatt Regency Hong Kong closed its doors on New Year's Day 2006, both international guests and residents lamented the end of a hospitality era.

Hyatt Regency Hong Kong, Tsim Sha Tsui re-opened its doors on 2 October 2009 by updating nostalgic favourites and veritable Hong Kong institutions like Hugo's, Chin Chin Bar and The Chinese Restaurant to continue the legacy of the former Hyatt Regency Hong Kong.

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