Talent Acquisition Operations Manager/Senior Manager

AMS; Hong Kong; Hybrid; HKD 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid model

Volunteer day

Employee ERGs

Job summary

AMS is seeking an experienced Talent Acquisition Operations Senior Manager based in Hong Kong to lead and optimize recruitment operations across Experienced Hire and Campus Recruitment in Asia.

You will drive governance, risk management, reporting, and continuous process improvements across end-to-end hiring, partnering with TA leadership, HR stakeholders, and business leaders to ensure compliant, data-driven recruitment and an outstanding candidate and hiring manager experience.

Qualifications

• Bachelor's degree in HR, Business Administration, or related field.
• 8–10+ years of experience in Talent Acquisition, Recruitment Operations, HR Operations, or Workforce Management.
• Experience supporting Experienced Hire and Campus Recruitment programs.
• Strong understanding of recruitment governance, risk management and compliance frameworks.
• Experience leading recruitment transformation, process improvement, or technology implementation projects.
• Advanced stakeholder management and influencing skills.
• Strong analytical and reporting capabilities.
• Experience managing geographically dispersed teams and regional stakeholders.
• Proficiency with ATS, CRM, HRIS, and reporting tools (Workday, Eightfold, Power BI, Tableau).

Responsibilities

• Own governance frameworks for recruitment activity across the region.
• Ensure processes comply with policies, audits, and data privacy regulations.
• Lead campus recruitment operations and annual cycles.
• Partner with campus leads to optimize processes, reporting, and candidate experience.
• Develop regional recruitment marketing and employer branding initiatives.
• Drive recruitment analytics, ROI, and improvement opportunities.
• Lead recruitment technology projects and system enhancements.
• Manage a team of 2 Talent Acquisition Operations professionals.

Skills

Leadership

Stakeholder management

Data analytics

ATS/CRM proficiency

Recruitment operations

Governance & risk

Change management

Communication

Education

Bachelor's degree in HR or related field

Tools

Workday

Eightfold

Power BI

Tableau

Job description

Every day at AMS, we connect talent and opportunity, helping people, businesses and communities grow.

Our strength lies in partnership - we listen, collaborate and learn from one another.

Whether you’re helping a client redefine their talent strategy or finding new ways to grow your own career, your work helps millions of people find their dream jobs every year. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress

Take the next step in your career journey and discover our exciting opportunities.

The Role:

We are seeking an experienced and strategic Talent Acquisition Operations Senior Manager to lead and optimize recruitment operations across Experienced Hire and Campus Recruitment programs in Asia. Based in Hong Kong, this role will be responsible for driving operational excellence, governance, risk management, recruitment marketing effectiveness, and continuous process improvement across the end-to-end hiring lifecycle.

The successful candidate will act as a trusted partner to Talent Acquisition leadership, HR stakeholders, and business leaders to ensure recruitment processes are compliant, data-driven, and deliver an exceptional candidate and hiring manager experience.

This role combines operational leadership with strategic project delivery and will play a key role in enhancing recruiting effectiveness through technology, reporting, workforce planning support, employer branding initiatives, and governance frameworks. Responsibilities align closely with talent acquisition operational support, reporting, controls, and recruitment service delivery functions highlighted within existing TA Operations structures.

Key Accountabilities:

Risk, Governance & Compliance

• Own governance frameworks supporting recruitment activity across the region.
• Ensure recruitment processes comply with internal policies, audit requirements and data privacy regulations.
• Conduct regular reviews of operational controls and risk mitigation processes.
• Partner with HR and Risk teams to strengthen governance standards.
• Manage recruitment-related audits, controls testing, documentation, and remediation activities.

Campus Recruitment Operations

• Support the delivery of campus recruitment programs, internship hiring campaigns, graduate recruitment initiatives, and early careers programs.
• Ensure operational readiness for annual recruitment cycles, assessment events, and campus engagement activities.
• Partner with Campus Recruitment Leads to optimize processes, reporting, program management, and candidate experience.

Recruitment Marketing & Employer Branding

• Partner with Recruitment Marketing teams to develop and execute regional attraction strategies.
• Monitor campaign effectiveness and leverage talent market insights to improve sourcing and branding outcomes.
• Support employer branding initiatives, events, talent communities, campus engagement activities, and diversity recruiting programs.
• Utilize recruitment analytics to assess return on investment and identify improvement opportunities.
• Partner with HR technology teams to optimize recruitment systems, workflows, and integrations.
• Lead recruitment technology projects, system enhancements, testing activities, and change management initiatives.
• Drive adoption of recruitment technologies, automation solutions, and AI-enabled processes where appropriate.

Leadership & Stakeholder Management

• Lead and develop a team of 2 Talent Acquisition Operations professionals.
• Build strong partnerships with Talent Acquisition leaders, HR Business Partners, and business stakeholders.
• Serve as a senior escalation point for operational issues and service delivery challenges.
• Foster a continuous improvement culture focused on service excellence and innovation.

Skills & Requirements:

• Bachelor's degree in Human Resources, Business Administration or a related field.
• 8-10+ years of experience in Talent Acquisition, Recruitment Operations, HR Operations, or Workforce Management.
• Demonstrated experience supporting both Experienced Hire and Campus Recruitment programs.
• Strong understanding of recruitment governance, operational risk management, and compliance frameworks.
• Experience leading recruitment transformation, process improvement, or technology implementation projects.
• Advanced stakeholder management and influencing skills.
Strong analytical and reporting capabilities.
• Experience managing geographically dispersed teams and regional stakeholders.
• Proficiency with ATS, CRM, HRIS, and reporting tools (e.g., Workday, Eightfold, Power BI, Tableau, CRM platforms).

Preferred Qualifications

• Experience within financial services, professional services, or a large-scale RPO environment.
• Exposure to APAC or regional recruitment operations.
• Experience managing recruitment marketing and employer branding programs.
• Knowledge of data privacy regulations and recruitment compliance requirements across Asia Pacific.

Success Measures

• Strong governance and audit outcomes.
• Improved recruiter and hiring manager satisfaction.
• Enhanced candidate experience metrics.
• Delivery of recruitment process efficiencies and automation initiatives.
• Effective recruitment marketing ROI and talent attraction outcomes.
• High-performing and engaged recruitment operations team.

Why AMS?:

We all play a role in our success - whether that’s working directly with clients or adding value behind the scenes. By working together, we bring stronger insight to our clients and create more diverse and rewarding career journeys for our people.

Beyond our standard benefits package, you’ll have the flexibility, autonomy, and trust to work in a way that fits you. Our focus is on enabling meaningful collaboration and support, so you can do your best work - your way.

We offer

• Growth and development focused on your strengths
• The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.
• A team that values being Passionate, Bold, and Authentic
• Supportive communities such as our Employee Resource Groups (ERGs)
• Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
• A competitive reward and benefits package
• Flexibility in how and where you work
• Hybrid model

Our statement

We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [e-mail] or make a member of our Talent Acquisition team aware at any time.