Supervisor, Operations, Contract Logistics, Hong Kong

DSV Road GmbH; Sha Tin; On-site; HKD 360,000 - 480,000; Full time

Job summary

DSV Road GmbH in Hong Kong is seeking a Supervisor, Operations in Contract Logistics to lead daily inbound/outbound activities, oversee CSR and warehouse operations, and ensure safe, timely delivery.

The role requires a Higher Diploma/Degree in Supply Chain or Logistics, at least 3 years in freight forwarding or logistics, and strong English and Mandarin communication. Proficiency in MS Word and Excel, with a customer-focused mindset and readiness to work overtime.

Qualifications

• Higher Diploma or degree in Supply Chain/Logistics.
• At least 3 years' experience in freight forwarding or logistics.
• Strong communication and interpersonal skills.
• Leadership, customer-oriented, self-motivated, able to work under pressure and overtime when required.
• Excellent service demeanor, patience and problem-solving skills.
• Proficient in English and Mandarin, both spoken and written.
• Proficient in MS Word and Excel.

Responsibilities

• Lead the daily inbound and outbound operation including CSR and warehouse operations.
• Coordinate with internal and external parties to ensure smooth operation.
• Supervise team to meet customer KPIs.
• Monitor team performance and productivity.
• Communicate with overseas customers via regular conference calls.
• Handle client complaints, investigate root causes, and implement corrective actions.

Skills

Team leadership

Communication

Customer-oriented

Overtime willingness

Problem-solving

English (spoken/written)

Mandarin (spoken)

MS Word

MS Excel

Education

Higher Diploma/Degree in Supply Chain/Logistics

Tools

MS Word

Excel

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Supervisor, Operations, Contract Logistics, Hong Kong

Job Responsibilities:

• Lead the team to handle daily in/outbound operation, including the CSR and warehouse operation
• Coordinate with internal and external parties to maintain a smooth operation, including warehouse
• Supervise team members to achieve the KPIs from customers
• Monitor team performance and productivity
• Communicate with overseas customer in regular conference call
• Handle the complaints from client, investigate the root cause and provide the corrective measurement

Job Requirements:

• Higher Diploma/Degree holder in Supply Chain/ Logistics
• 3 years related working experience in freight forwarder/logisticsindustry
• Good communication and interpersonal skills
• Leadership, Customer-oriented, self-motivated, able to work under pressure & willing to work overtime when required
• Excellent service manner, patience and problem-solving skills
• Good command of spoken and written English, Mandarin
• Proficiency in Ms Word and Excel

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.