Strategic Customer Programs Lead

Cisco; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Cisco Systems, Inc. seeks a seasoned Program/Project Manager to lead end-to-end customer-facing initiatives across Cisco technologies in Hong Kong. You will manage scope, schedule, budget, quality, and customer satisfaction, coordinating with SDMs and CXMs for governance and transparency.

Responsibilities include budgeting, forecasting, SOWs, risk management, and collaboration with partners. You’ll leverage PMI/Agile methods and drive continuous improvement through lessons learned and automation

Qualifications

• Must have PMP and CPMAI certifications.
• Experience leading large-scale, cross-functional programs.
• Familiarity with PMI and Agile delivery frameworks.

Responsibilities

• Lead delivery of large-scale, strategic projects or programs ensuring profitability and customer satisfaction.
• Coordinate cross-functional collaboration across Cisco, partners, and customers.
• Provide governance, forecasting, and data reflection across Cisco systems.
• Negotiate contracts and changes; manage SOWs and T&Cs with customers and sales teams.
• Drive continuous improvement and leverage AI/automation to streamline planning and reporting.

Skills

Senior project management

Stakeholder management

PMI/Agile methodologies

Financial governance

Education

Bachelor's degree + 8 years

Master's degree + 6 years

PhD + 3 years

PMP certification

CPMAI certification

Job description

Cisco Systems, Inc. seeks a seasoned Program/Project Manager to lead end-to-end customer-facing initiatives across Cisco technologies in Hong Kong. You will manage scope, schedule, budget, quality, and customer satisfaction, coordinating with SDMs and CXMs for governance and transparency.

Responsibilities include budgeting, forecasting, SOWs, risk management, and collaboration with partners. You’ll leverage PMI/Agile methods and drive continuous improvement through lessons learned and automation