Senior Customer Programs Manager | AI-Driven Delivery

197 Cisco Services (Hong Kong) Limited; Hong Kong; On-site; HKD 1,000,000 - 1,500,000; Full time

Job summary

197 Cisco Services (Hong Kong) Limited is seeking an experienced project and program leader to manage the full lifecycle of customer-facing initiatives across Cisco technologies, from initiation through planning, execution and closure, ensuring alignment with customer goals and Cisco's strategic objectives.

You will drive governance, budgeting, risk management, and continuous improvement, coordinate with SDMs and CXMs to deliver value, and oversee multi-workstream delivery, contract changes, and

Qualifications

• Bachelor’s degree or higher with 8+ years of related experience; PMP and CPMAI expected.

Responsibilities

• Deliver large-scale projects or programs with profitability and customer satisfaction.
• Lead cross-functional collaboration across Cisco, partners, and customers to align scope and governance.
• Provide technical oversight to customer stakeholders and ensure delivery data is reflected across Cisco systems.
• Shape delivery approaches based on customer business and lifecycle insights.
• Coordinate contract change requests with customers and sales teams; lead when needed.
• Oversee planning, design, and implementation of complex project plans and timelines.
• Mentor project managers and promote best practices across teams.

Skills

Project management

PMP certification

CPMAI certification

Stakeholder management

Vendor coordination

Education

Bachelor's degree in related field; 8+ years experience or higher (Masters 6, PhD 3)

Job description

197 Cisco Services (Hong Kong) Limited is seeking an experienced project and program leader to manage the full lifecycle of customer-facing initiatives across Cisco technologies, from initiation through planning, execution and closure, ensuring alignment with customer goals and Cisco's strategic objectives.

You will drive governance, budgeting, risk management, and continuous improvement, coordinate with SDMs and CXMs to deliver value, and oversee multi-workstream delivery, contract changes, and