Store Manager

The Lane Crawford Joyce Group; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Lane Crawford is an internationally renowned luxury department store with over 175 years of success, delivering an exceptional and eclectic product curation with dynamic Asian spirit and values.

As a Store Manager, you will be delivering optimum results for areas of responsibility by leading and developing the team to execute outstanding standards, build sales, implement company policies and control costs.

Responsibilities

• Lead the team by giving strategic direction and fostering collaborative and service centric culture in the store
• Achieve and maintain operational excellence through the efficient running of all areas of the store
• Commercial awareness, connection to your local client base and partnership with the regional and corporate teams will ensure your store's success
• Be the role model of LC Values, LC Retail Philosophy, LC's image guidelines and ensure that the team is in line with them
• Promote and maintain a strong sense of team spirit
• Ensure the store team deliver an exceptional Lane Crawford experience for every customer
• Deliver optimum results by leading and developing their teams to execute outstanding standards, build sales, implement company policies, and control costs.

Job description

• Promote and maintain a strong sense of team spirit
• Lead the team by giving strategic direction
• Agility: ability to bounce ideas

Lane Crawford is an internationally renowned luxury department store with over 175 years of success, delivering an exceptional and eclectic product curation with dynamic Asian spirit and values.

As a Store Manager, you will be delivering optimum results for areas of responsibility by leading and developing the team to execute outstanding standards, build sales, implement company policies and control costs.

The Role

• Lead the team by giving strategic direction and fostering collaborative and service centric culture in the store
• Achieve and maintain operational excellence through the efficient running of all areas of the store
• Commercial awareness, connection to your local client base and partnership with the regional and corporate teams will ensure your store's success
• Be the role model of LC Values, LC Retail Philosophy, LC's image guidelines and ensure that the team is in line with them
• Promote and maintain a strong sense of team spirit
• Ensure the store team deliver an exceptional Lane Crawford experience for every customer
• Deliver optimum results by leading and developing their teams to execute outstanding standards, build sales, implement company policies, and control costs.
• Participate and prepare for monthly team/office meetings
• Hold morning information and motivational briefings in partnership with office management team
• Identify individual and team training needs and communicate these to Training team(L&D) & Retail Director
• Identify personal development needs to tailor individual training plans, secure succession planning
• Foster collaborative work environment through transparence and feedback culture
• Be the voice of LC Management communicating strategic vision, targets, projects and initiatives
• Sincerity: spontaneity, being attentive and receptive to others; considerate honesty
• Agility: ability to bounce ideas, inventive pragmatism; a taste for collective intelligence.
• Focus: high standards and expertise, concentrating on the essential, a clear sense of objectives
• Empathy: attentiveness and powers of observation, pleasure in customer contact

Client Management

• Ensure client experience with a team that provides exceptional client service during the selling ceremony, an in-depth knowledge of the products as well as of the LC House Support team in building and strengthening relationships with clients, drive local clients network growth and increase their loyalty
• Ensure qualitative monitoring and updating of client information, accordingly to the Company tools (CRM, client books) in order to retain actual clients and detect new high potential clients
• Involvement in trunk show organization and hosting of store events in cooperation with office team
• Propose & animate in-store Clienteling actions (previews, events...)
• Be proactive outside the store by increasing customer flow and developing local network
• To ensure all BU that all sales are followed up with after sales service activities such as reserve, gift wrapping, dispatch and delivery, concierge service every time

Business Management

• Analyze the business, identify anomalies and propose action plans to office management
• Provide weekly reporting, communicating potential client and/or market shifts, changes or reactions to engagements/activities, as well as updating and monitoring the CRM to Retail Director.
• Lead the Boutique with full profit and loss responsibility
• Monitor business performance and take necessary actions to improve where needed
• Gives a vision, anticipates business changes and assesses risks and opportunities
• Sets action plan before the KPIs may require it work closely with the merchandising team to ensure that appropriate stock and assortment levels are met
• Maintain the visual display of the products in accordance with VM and LC visual merchandising standards
• Be responsible for developing and implementing strategies to maximize sales by leveraging visual merchandising, Clienteling training and team animation
• Ensure product integrity through strict adherence to AS&Q guidelines
• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies, procedures and business needs

Talent Leadership and Development

• To be the role model and reinforce the Lane Crawford Vision and Values and Customer Service Promise at all times
• To reinforce the LC Heritage, Brand DNA, and culture - storytelling and sharing success at every opportunity
• To provide the necessary leadership, coaching and guidance to your team to ensure commitment to achieve the Department/BU plan and Individual Objectives
• To personally demonstrate the LC Leadership Competency behaviors and use these competencies as a tool to coach and develop team members
• To fully participate in the PDP process, developing knowledge and understanding of team member strengths and development opportunities using Talent Profiles and IDP’s
• To build a personal connection with each team member, taking time to understand them as individuals and identify ways to motivate, retain and engage
• Exemplary advisory abilities and your unconditional sense of customer service.
• Energetic and unifying team spirit, motivating staff and creating an effective group dynamic

Benefits

At Lane Crawford we offer a range of attractive benefits that reflect the importance we place on the well-being of our people. For your personal development there is access to a variety of curated training programmes with Lane Crawford Academy and career development through training and education sponsorship. For your work life balance we offer leave benefits, including birthday, anniversary, exam and extended maternity/paternity. For your life at Lane Crawford you will have access to staff sales as well as the opportunity to participate in workout and wellbeing sessions with our in house team of experts.

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