Snr / Assistant Manager, Campus Development & Service Planning (1-year contract)

Changi General Hospital; Hong Kong; On-site; HKD 370,000 - 739,000; Full time

Job summary

Changi General Hospital (CGH) is seeking a capable professional to drive workflow optimization and capacity planning for the CGH Campus. You will partner with stakeholders to re-engineer patient journeys and improve hospital operations using Lean, Six Sigma, and data analytics.

You will support the supervisor on projections, simulations, and facilities inventory, while coordinating with enabler departments to translate to-be workflows into concrete requirements.

Qualifications

• Bachelor’s Degree in any relevant discipline, preferably in Business Administration, Industrial Engineering, Operations Research or related fields
• Minimum 2 years of working experience, preferably in healthcare or social service-related industry
• Good presentation and writing skills
• Knowledge of process re-engineering, data analytics, simulation modelling and project management will be an advantage
• Experience in public policy planning, infrastructure planning, healthcare planning or healthcare operations will be an advantage
• Independent and possess initiative to drive tasks and projects assigned to timely completion

Responsibilities

• Develop good understanding of department / services’ operations and work with stakeholders to streamline and re-engineer current workflows for the future patient journey, through the use of suitable methodologies such as Lean and Six Sigma
• Support supervisor in relevant projections and simulations with reference to actualized workload and sound assumptions / parameters
• Support supervisor in the management of facilities inventory
• Explore possible innovation solutions to improve workflow, not limited to digital solutions
• Collaborate with the enabler departments to translate the proposed to-be workflows into tangible requirements
• Provide project updates and timely escape when user requirements are in conflict with the respective project objectives and resources, as well organisational goals
• Organise and facilitate workflow discussions with hospital stakeholders to establish future patient journey
• Lead discussions to ensure that proposed workflows meet user requirements, and aligned with CGH and SingHealth strategic goals
• Lead the end-to-end rollout of interventions, including managing communications plan, coordinating with stakeholders, and analysing feedback to optimise outcome
• Liaison with MOH and any other relevant stakeholders to achieve required objectives
• Provide administrative support for the department, as well as secretariat support to the relevant Committees
• Any other duties assigned from time to time

Job description

You will be involved in managing the optimization of infrastructure capacity within CGH as well as driving initiatives or re-defining processes that will enhance the existing and future patient journey and care delivery for patients at CGH Campus.

Your role in project planning will support supervisor in running workflow improvement projects, not limited to workflow digitalisation, to optimise hospital operational processes and space utilisation. You will collaborate and coordinate with relevant stakeholders on new initiatives and optimising cross-department flows (e.g. of patients, staff and logistics) at hospital and cluster level.

Responsibilities:

• Develop good understanding of department / services’ operations and work with stakeholders to streamline and re-engineer current workflows for the future patient journey, through the use of suitable methodologies such as Lean and Six Sigma

• Support supervisor in relevant projections and simulations with reference to actualized workload and sound assumptions / parameters

• Support supervisor in the management of facilities inventory

• Explore possible innovation solutions to improve workflow, not limited to digital solutions

• Collaborate with the enabler departments to translate the proposed to-be workflows into tangible requirements

• Provide project updates and timely escape when user requirements are in conflict with the respective project objectives and resources, as well organisational goals

• Organise and facilitate workflow discussions with hospital stakeholders to establish future patient journey

• Lead discussions to ensure that proposed workflows meet user requirements, and aligned with CGH and SingHealth strategic goals

• Lead the end-to-end rollout of interventions, including managing communications plan, coordinating with stakeholders, and analysing feedback to optimise outcome

• Liaison with MOH and any other relevant stakeholders to achieve required objectives

• Provide administrative support for the department, as well as secretariat support to the relevant Committees

• Any other duties assigned from time to time

Requirements:

• Bachelor’s Degree in any relevant discipline, preferably in Business Administration, Industrial Engineering, Operations Research or related fields

• Minimum 2 years of working experience, preferably in healthcare or social service-related industry

• Good presentation and writing skills

• Knowledge of process re-engineering, data analytics, simulation modelling and project management will be an advantage

• Experience in public policy planning, infrastructure planning, healthcare planning or healthcare operations will be an advantage

• Independent and possess initiative to drive tasks and projects assigned to timely completion