Shop Supervisor

Basao Limited; Hong Kong; Sur place; HKD 134 000 - 223 000; Plein temps

Résumé du poste

Basao Limited is seeking a capable supervisor to manage daily tea house operations in Hong Kong. You will oversee stock control, ordering, scheduling, and training to ensure premium tea, beverages, light food, and merchandise meet standards. The role requires strong organizational skills and the ability to lead a team while maintaining hygiene and safety.

You will work weekends/public holidays as needed, coordinating with suppliers and engaging customers to deliver an authentic tea experience.

Qualifications

• F.5 / DSE graduate or above
• Minimum 2-3 years of relevant retail or F&B experience
• At least 1 year in a supervisory or team-lead role preferred
• Strong organisational and problem-solving skills; able to handle multiple tasks under pressure
• Good command of spoken Cantonese, Mandarin and English
• Customer-oriented with excellent interpersonal and presentation skills
• Proficient in basic MS Office and POS / inventory systems, or willing to learn
• Flexible with shifts and able to work weekends and public holidays when required

Responsabilités

• Prepare and promote premium tea, beverages, light food and merchandise
• Support day-to-day store operations and execute basic administrative duties to ensure smooth shop operation, including ordering
• Oversee stock control and ordering; monitor inventory levels and liaise with suppliers to ensure timely replenishment
• Assist in scheduling, supervising and training shop staff to maintain service standards
• Ensure consistent product quality and presentation of premium tea, beverages, light food and merchandise
• Maintain hygiene, tidiness and safety standards of the tea house
• Prepare stock and daily operations reports for management
• Create comprehensive authentic tea experience for customers and promote tea culture

Connaissances

Organisational skills

Problem-solving

Multitasking under pressure

Interpersonal skills

Presentation skills

Customer-oriented

Communication (Cantonese/Mandarin/Eng)

Formation

F.5 / DSE or above

Outils

MS Office

POS system

Inventory systems

Description du poste

Responsible for daily tea house operation, including preparation and promotion of premium tea, beverages, light food and merchandise. The role involves day-to-day store operations support, basic administrative duties and execution to ensure smooth shop operation. You will oversee stock control and ordering, monitor inventory levels and liaise with suppliers to ensure timely replenishment. You will assist in scheduling, supervising and training shop staff to maintain service standards, ensure consistent product quality and presentation, and maintain hygiene, tidiness and safety standards of the tea house. The role includes creating comprehensive authentic tea experience to customers and promoting tea culture.

Key responsibilities

Prepare and promote premium tea, beverages, light food and merchandise

Support day-to-day store operations and execute basic administrative duties to ensure smooth shop operation, including ordering

Oversee stock control and ordering; monitor inventory levels and liaise with suppliers to ensure timely replenishment

Assist in scheduling, supervising and training shop staff to maintain service standards

Ensure consistent product quality and presentation of premium tea, beverages, light food and merchandise

Maintain hygiene, tidiness and safety standards of the tea house

Prepare stock and daily operations reports for management

Create comprehensive authentic tea experience for customers and promote tea culture

About you

F.5 / DSE graduate or above

Minimum 2-3 years of relevant retail or F&B experience

At least 1 year in a supervisory or team-lead role preferred

Strong organisational and problem-solving skills; able to handle multiple tasks under pressure

Good command of spoken Cantonese, Mandarin and English

Customer-oriented with excellent interpersonal and presentation skills

Proficient in basic MS Office and POS / inventory systems, or willing to learn

Flexible with shifts and able to work weekends and public holidays when required