Customer Service Representative

St. Paul's Hospital; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

St. Paul’s Hospital in Hong Kong is seeking a customer service-oriented professional to greet customers and handle enquiries. The role involves assisting in complaint handling, service improvement projects and administrative duties within a hospital setting.

You will conduct surveys and interviews, collect data and generate statistical reports, and participate in staff training and internal publications to promote excellent customer service. Other duties may be assigned as needed.

Qualifications

• Higher Diploma or above in Hospitality, Tourism or equivalent.
• Customer-oriented with strong communication and interpersonal skills.
• Good command of spoken and written English, Cantonese and Putonghua.
• Knowledge of English and Chinese Word Processing, MS Word, MS Excel and MS PowerPoint.

Responsibilities

• Greet customers and handle customer enquiries.
• Assist in complaint handling, service improvement projects and administrative duties.
• Conduct surveys/interviews, collect data and generate statistical reports.
• Participate in activities such as staff training and internal publications to promote customer services.
• Perform any other duties as assigned by supervisors.

Skills

Customer service

Communication skills

Interpersonal skills

English proficiency

Cantonese

Putonghua

Education

Higher Diploma or above in Hospitality, Tourism or equivalent

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Welcome, greet customers and handle customer enquiry

Assist in complaint handling, service improvement projects and administrative duties

Conduct surveys/interviews, collect data and generate statistical reports

Participate in activities such as staff training and internal publications to promote customer services

Perform any other duties as assigned by supervisors

Job Requirements:

• Higher Diploma or above in Hospitality, Tourism or equivalent
• Customer-oriented with strong communication and interpersonal skills
• Good command of spoken and written English, Cantonese and Putonghua
• Knowledge of English and Chinese Word Processing, MS Excel, MS PowerPoint