Service Engineer (Chiller/ACMV)

Daikin Airconditioning (Singapore) Pte. Ltd.; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Daikin Airconditioning (Singapore) Pte. Ltd. seeks an HVAC service professional to handle customer inquiries and on-site calls, recommending preventive measures and delivering prompt resolutions to technical problems.

You will guide service teams and sub-contractors on testing and commissioning, verify their work, and contribute to department initiatives within the service value chain. You will also ensure timely, accurate updates to the service information system and complete all required

Qualifications

• Diploma/Degree in Mechanical Engineering is required.
• Minimum 2 years of technical experience with air-conditioning, chiller, ACMV or HVAC systems.
• Resourceful with good analytical and interpersonal skills.
• Strong communication skills and ability to work well in a team and multi-task.

Responsibilities

• Attend to customer enquiries and complaints, including on-site calls.
• Recommend preventive measures and provide prompt, effective resolution to technical problems.
• Assuage dissatisfied customers with prompt resolutions for product or service issues.
• Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify sub-contractors' jobs.
• Remain actively involved in implementing department strategies and initiatives such as service value-chain businesses.
• Update Service information system and follow up with necessary paperwork for smooth department operation.

Skills

Communication skills

Team leadership

Analytical & interpersonal skills

Education

Mechanical Engineering degree or diploma

Job description

Join us if you are passionate about delivering technical solutions, building strong customer relationships, and growing your career in the HVAC industry.

What you will do:

• Attend to customer enquiries and complaints, including on-site calls

• Recommend preventive measures and provide prompt and effective resolution to technical problems

• Assuage dissatisfied customers with prompt resolutions for any product or service issues

• Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify sub-contractors' jobs

• Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses

• Update Service information system and follow up with all necessary paper work diligently, timely and accurately for smooth operation of the department

Who we are looking for:

• Diploma/Degree in Mechanical Engineering

• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems

• Resourceful with good analytical and interpersonal skills

• Strong communication skills

• Good team player with ability to lead and multi-task

• Possess Class 3 driving license will be an added advantage