Service Ambassador

DriftinT; Hong Kong; Hybrid; HKD 216,000 - 288,000; Full time

Benefits offered by this job

13th Month Pay

Annual Leave

On the job training

Job summary

DRIFTINT in the heart of Hong Kong's Central invites passionate hospitality professionals to join as Service Ambassadors. You will greet guests warmly, verify access, and guide them through our premium lounge with thoughtful service at every touchpoint.

Collaborating with the Duty Manager and F&B team, you’ll maintain lounge presentation, support reservations, and respond promptly to inquiries, feedback, or requests.

Qualifications

• 1–2 years customer service experience in hospitality or premium service.
• Strong interpersonal and communication skills.
• Good command of spoken and written English; Cantonese and Putonghua a plus.

Responsibilities

• Deliver a warm, professional welcome to customers.
• Proactively engage customers and guide first-time visitors.
• Monitor satisfaction and respond to inquiries, feedback, or requests.
• Collaborate with the Duty Manager and lounge team to ensure premium experiences.
• Support daily lounge operations: reservations, stock, and presentation.
• Regularly check lounge environment and assist quality control.
• Coordinate with F&B to ensure smooth service flow and manage expectations.
• Maintain up-to-date knowledge of offerings and features to provide accurate info.

Skills

Customer service

Hospitality

Communication

Teamwork

English fluency

Job description

Company Profile | DRIFTINT – A Light‑Luxury Lifestyle Space in the Heart of Central

DRIFTINT is situated in the core of Hong Kong’s Central district, offering a light‑luxury sanctuary crafted for today’s urban elite. We believe that true elegance stems from self‑awareness and deliberate choice, not from following the crowd. Guided by this conviction, DRIFTINT champions the philosophy of “conscious living” – through curated selections and an immersive ambience, we create a tranquil haven where our guests can quiet their minds and restore inner balance amidst the city’s relentless pace.

Culinary Philosophy | Mindful Dining, Revived Rituals

Our food and beverage concept is designed to transform mindful eating into a tangible antidote to daily stress. DRIFTINT caters to business professionals and office workers alike, offering versatile experiences from day to night: at lunchtime, we serve premium single‑origin artisan coffees, encouraging a leisurely meal or afternoon gathering that integrates mindful dining into everyday routine. As evening falls, the space evolves into a social salon for savouring light bites, fine wines, and creative cocktails – ensuring a seamless transition from workday focus to evening relaxation.

Service Vision | Beyond Dining, Forging Genuine Connections

DRIFTINT is more than a dining destination; we place equal emphasis on delivering holistic sensory and emotional value. Every item on our menu has been meticulously selected, with careful attention to both flavour complexity and presentation. At the same time, we treasure every interaction with our guests, striving through sincere hospitality to build a warm yet sophisticated gathering place for the Central community – a spot where every visitor can find their own unhurried rhythm.

Join Our Team

To bring this vision to life, we are seeking passionate, detail‑oriented hospitality professionals who resonate with the idea of “conscious living.” If you have a genuine love for taste and design, value authentic guest relations, and aspire to help create an urban oasis in the heart of Hong Kong, we warmly invite you to join DRIFTINT and grow your career alongside us.

Job Brief

As a Service Ambassador, you will be at the forefront of delivering a warm, efficient and premium experience for our customers.

You will ensure smooth entry through accurate access verification, engage customers proactively at every touchpoint and provide thoughtful assistance throughout their visit.

With your service mindset and attention to detail, you will play a key role in creating a welcoming environment that reflects our commitment to exceptional customer experience.

Responsibilities

Deliver a warm and professional welcome to customers

Proactively engage customers, identify first‑time visits and provide clear guidance on our service

Monitor customer satisfaction and respond promptly to enquiries, feedback, complaints and service requests

Work closely with the Duty Manager and lounge team to deliver smooth, consistent and memorable experiences for premium customers

Support daily lounge operations, including start‑of‑shift preparation, managing reservations, stocking service counters and maintaining lounge presentation

Conduct regular checks of the lounge environment and support quality control activities to uphold service standards

Liaise closely with the food and beverage team to ensure seamless service flow and manage customer expectations effectively

Maintain up‑to‑date knowledge of food and beverage offerings, lounge amenities, service timings and special features to provide accurate information and recommendations

Qualifications

At least 1-2 years of customer service experience, preferably in a hospitality or premium service environment

Strong interpersonal and communication skills with a service‑oriented mindset

Strong organizational skills with the ability to monitor the entire dining and bar area

Good command of spoken and written English, with Cantonese and Putonghua as an advantage

Genuine enthusiasm for customer service with a proactive and customer‑focused approach

Positive attitude with attention to detail, strong teamwork skills and ability to work under pressure

Remuneration Package

13th Month Pay + Commission

14 -21 days Annual Leave / 7 days off per month / 17 days Public Holiday / Birthday Leave

On the job training