Senior Ward Administrative Assistant

Hospital Authority - Kowloon Central Cluster; Hong Kong; On-site; HKD 225,000 - 273,000; Full time

Job summary

Hospital Authority - Kowloon Central Cluster invites applications for Executive Assistant III (Ward). The role provides administrative support in ward operations, handles records, schedules, and liaison with patients, staff, and departments.

The successful candidate will have ward experience, strong customer service, and proficiency in MS Office and Chinese word processing. Training will be provided; progression possible to higher ranks subject to performance and assessment.

Qualifications

• F.5/ S.5 with (a) or (b) below or
• HKCEE 5 passes including English Language and Chinese Language or equivalent
• 5 subjects in HKDSE attaining Level 2 in English and Chinese and related subjects or equivalent

Responsibilities

• Carry out clerical duties in ward, including general clerical work, filing, message receiving, supplies and related stores keeping and inventory checking.
• Handle patients’ and visitors’ enquiries.
• Maintain medical records, and trace laboratory, radio-diagnostic and other investigation reports.
• Assist in obtaining medical consultation appointments and arranging transport services for patients.
• Perform recording and other administration procedures such as patient admission and discharge procedures.
• Assist in maintaining inventory of supplies, furniture and equipment and related stores keeping duties.
• Assist in Staff Rostering Systems entering.
• Assist in giving instructions to supporting staff to carry out ward duties.
• Assist in handling feedback and complaints with relevant departments.
• Assist in coordinating meetings / training programs, prepare PowerPoint files and draft meeting minutes.
• Assist in preparing monthly and ad hoc returns to management and managing ward / department guidelines & protocol, patient information such as pamphlets.
• Collect data, compile statistics and conduct simple analysis.
• Support clinical research / education / teaching activities.
• Ordering and handling patients’ diet and ward dispensary items.

Skills

Customer service

Typing

MS Office

Chinese word processing

Education

HKCEE 5 passes including English Language and Chinese Language

HKDSE Level 2 English & Chinese

F.5/S.5 with experience

Tools

MS Office

Job description

Hospital Authority - Kowloon Central Cluster invites applications for Executive Assistant III (Ward). The role provides administrative support in ward operations, handles records, schedules, and liaison with patients, staff, and departments.

The successful candidate will have ward experience, strong customer service, and proficiency in MS Office and Chinese word processing. Training will be provided; progression possible to higher ranks subject to performance and assessment.