Senior Visual Merchandiser

Chanel, Inc.; Hong Kong; On-site; HKD 223,000 - 357,000; Full time

Job summary

Chanel in Hong Kong seeks a skilled Visual Merchandiser to deliver brand image by creating visual excitement in the boutique through compelling displays. You will maintain high-quality displays, rotate visuals with seasonal launches, coordinate with the VM team, and coach sales staff to ensure best-in-class presentation.

The role requires a design diploma, 3–6 years of luxury VM experience, proficiency in Photoshop/Illustrator/InDesign, and fluency in English and Cantonese, with flexible hours

Qualifications

• Diploma or certificate in design studies.
• 3–6 years' experience in visual merchandising, preferably luxury.
• Proficient in Photoshop, Illustrator & InDesign.
• MS PowerPoint & Excel proficient.
• Fluent in English and Cantonese.

Responsibilities

• Maintain boutique displays and ensure quality per Chanel standards.
• Plan VM strategically with frequent rotations for in-boutique and window displays.
• Support VM team with seasonal launches and external venue setups.
• Act as the chief point of contact between boutique and VM team.
• Report challenges and provide display feedback to VM team.

Skills

Visual Merchandising

Brand Management

English Proficiency

Cantonese Proficiency

Communication Skills

Education

Diploma in Design

Tools

Adobe Photoshop

Illustrator

InDesign

PowerPoint

Excel

Job description

Job Purpose: This position is responsible for delivering brand image through creating visual excitement in the boutique through visual merchandising.

Key Responsibilities

• Responsible for the entire boutique’s maintenance and quality of the display in accordance with Chanel standards
• With strategic planning of VM, frequent rotations to enhance in-boutique and window display to build strong brand image and retail presence
• Support VM team with seasonal launch / outside venue set ups
• Chief point of contact between boutique and VM team
• Report of any business challenges and display feedback from boutique to VM team
• Update VM team of any changes in product display and provide pictures of any modification carried out in the boutique
• Regular photo-reports sharing
• To coach FA’s on daily VM maintenance responsibilities
• Manage VM tools to ensure the quantity and quality of tools are maintained

Person Specifications

• Diploma or certificate in design studies
• 3-6 years relevant experience in visual merchandising in retail industries. (Preferably in luxury)
• Knowledge in Adobe Photoshop, Illustrator & Indesign.
• Microsoft Powerpoint, Excel.
• Proficient in spoken / written English & Cantonese
• Detail-minded, with constant innovation and work dynamic
• A team player who can perform in a fast pace environment
• Good communication skills
• Flexible working hours with occasion night work and possible weekends

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth and contributes to collective progress. We believe the uniqueness of each individual enhances the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.

Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.

At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.

It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.

This means everyone can grow, continue to be inspired and feel included, now and in the future.

The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.