Division Assistant & Retail Administration

Chanel Hong Kong Limited; Hong Kong; On-site; HKD 391,000 - 614,000; Full time

Benefits offered by this job

Wellbeing programmes

Learning & Development

Parental leave

Job summary

Chanel Hong Kong Limited is seeking a Division Assistant in Hong Kong to provide high-level executive support to the General Manager while coordinating divisional administrative workflows, planning materials, and analytical reports.

You will orchestrate executive logistics, annual meeting calendars, budget tracking, retail operations administration, and onboarding for new team members. The role demands exceptional organization, proactive problem solving, and discretion across priorities.

Qualifications

• Executive Support Experience: Proven track record supporting senior executives and business leaders within multinational organizations.
• Organizational & Influencing Skills: Outstanding planning, time management, and organizational abilities, with a demonstrated capability to drive impact through influence.
• Interpersonal & Communication Mastery: Excellent verbal and written communication in English and Chinese, with empathy and active listening.
• Adaptability & Technical Savvy: Open-minded approach to discovering new methods, strong business sense, and MS Office proficiency.

Responsibilities

• Provide Executive Support for the GM: manage end-to-end calendar, resolve conflicts, handle correspondence, organize travel, and prepare meeting materials.
• Drive Divisional Governance & Meeting Planning: manage annual meeting calendar and logistics for internal/external meetings, track timelines for budgets.
• Monitor T&E Budget & Financial Tracking: collaborate with Finance to plan and track Travel & Entertainment budgets and optimize costs.
• Facilitate Retail Excellence & Frontline Operations: prepare business planning materials, manage POS supplies and licensing, oversee uniform ordering, and CSR initiatives.
• Coordinate Seamless Onboarding: support 100-day onboarding program, coordinate setup and scheduling for new staff.

Skills

Executive support

Organizational skills

Influencing skills

Communication mastery

Bilingual English/Chinese

Tools

PowerPoint

Word

Excel

MS Office

Job description

As the Chanel Division Assistant in Hong Kong, you will serve as an essential operational anchor, driving business efficiency and seamless coordination across the division. In this multifaceted role, you will deliver high-level executive support to the General Manager while managing critical divisional administrative workflows, business planning materials, and analytical reports.

Operating as a central hub of communication and governance, you will orchestrate executive logistics, oversee annual meeting calendars and budget tracking, facilitate retail administrative operations, and coordinate new team member onboarding. This position requires exceptional organization, proactive problem-solving, and the ability to navigate diverse priorities with discretion, agility, and attention to detail.

What impact you can create at Chanel

Provide Executive Support for the GM: Lead end-to-end calendar management, resolve scheduling conflicts, manage professional correspondence, organize travel logistics, and prepare comprehensive meeting materials.

Drive Divisional Governance & Meeting Planning: Develop and manage the comprehensive annual meeting calendar, coordinate agendas and logistics for internal and external meetings, and oversee working timelines for budget and alignment milestones.

Monitor T&E Budget & Financial Tracking: Collaborate with Finance and Divisional Leads to plan annual Travel & Entertainment budgets, tracking expenses against allocations and identifying cost-optimization opportunities across financial cycles.

Facilitate Retail Excellence & Frontline Operations: Prepare regular business planning materials (target setting, incentive calculations, Research data), manage POS daily supplies and licensing, oversee uniform ordering, and drive "Retail Green" CSR initiatives alongside client reward logistics.

Coordinate Seamless Onboarding: Support new staff integration across their 100-day program, coordinating setup and scheduling to ensure smooth transitions into the division.

You are energized by

Innovative Problem-Solving: Finding creative approaches to complex tasks, balancing multiple priorities, and thriving in dynamic, ambiguous environments.

Courageous Collaboration: Challenging the status quo, influencing key topics, and facilitating meaningful dialogues across all organizational levels in a non-hierarchical spirit.

Operational Excellence: Bringing order, structure, and seamless governance to fast-paced business operations and executive commitments.

Building Partnerships: Interacting with diverse teams and fostering strong, trust-based working relationships across functions.

What you will bring

Executive Support Experience: Proven track record supporting senior executives and business leaders within multinational organizations.

Organizational & Influencing Skills: Outstanding planning, time management, and organizational abilities, with a demonstrated capability to drive impact through influence.

Interpersonal & Communication Mastery: Excellent verbal and written communication in English and Chinese (translation capabilities an added advantage), combined with high empathy, humility, and active listening.

Adaptability & Technical Savvy: Open-minded approach to discovering new methods, strong business sensitivity, and advanced proficiency in MS Office (PowerPoint, Word, Excel).

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality

craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand

the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity

is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality

craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand

the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity

is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.