Senior Technical Account Manager
Oracle Systems Hong Kong Ltd
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Job summary
Oracle Hong Kong is seeking a senior EPM consultant with 8+ years in finance / FP&A and at least 4 years hands-on FCCS and EPBCS experience. You will lead end-to-end FCCS configurations, multi‑currency consolidations, intercompany eliminations, and reporting outputs for complex global entities.
The role requires strong communication in English and Cantonese, and the ability to drive project delivery from design through go‑live, training, and hyper‑care within a dynamic cloud environment.
Qualifications
- Bachelor's degree in Finance, Accounting, Business, Information Systems, Computer Science, or related discipline.
- Professional finance / accounting qualification strongly preferred: CMA, CPA, CA, ACCA, or equivalent.
- English fluency required (written + spoken); native or fluent Cantonese required.
- End-to-end FCCS configuration including dimension design, consolidation methods, intercompany eliminations, FX translation, ownership-based minority, journal entries, and reporting outputs.
- Hands-on experience building calculation logic for consolidated funding flows and intercompany profit-distribution.
- Solid knowledge of financial close cycle—trial balance, intercompany matching, eliminations, FX translation, multi-entity consolidation.
- Experience with month-end, quarter-end, and year-end close processes.
- FCCS and EPBCS implementations as functional owner; at least two full lifecycle FCCS and two EPBCS deployments.
Responsibilities
- Customer Engagement: main contact for contracts, providing comprehensive business process and implementation knowledge in an advisory manner.
- Issue Resolution: review service requests, identify crises, and resolve issues to minimize business impact.
- Account Management and Governance: develop and maintain service delivery plans, contract history, and renewals.
- Technical Delivery Management: advise customers on product health, collaborate on delivery plans, and ensure adoption.
- Innovation and Continuous Improvement: identify value opportunities and share knowledge within the team.
Skills
Education
Tools
Job description
- Bachelor's degree in Finance, Accounting, Business, Information Systems, Computer Science, or related discipline.
- Professional finance / accounting qualification strongly preferred: CMA, CPA, CA, ACCA, or equivalent.
- English fluency required (written + spoken, business-grade); native or fluent Cantonese required.
- End-to-end functional configuration of FCCS including dimension design, consolidation methods, intercompany eliminations, multi-currency translation (FX), ownership-based minority interest, journal entries, and statutory / management reporting outputs.
- Hands-on experience building calculation logic for consolidated funding flows, intercompany profit-distribution, and group consolidation scenarios.
Solid knowledge of financial close cycle — trial balance capture, intercompany matching, eliminations, FX translation, multi-entity consolidation, ownership handling.
- Ability to support month-end, quarter-end, and year-end close processes from design through execution and statutory sign-off.
B.2 Oracle EPBCS — Enterprise Planning, Budgeting & Forecasting
End-to-end functional configuration of EPBCS
Experience translating FP&A processes into EPBCS designs.
Knowledge of planning governance in EPBCS
C. Implementation & Delivery Experience
- 8+ years of finance / FP&A / financial close experience, including at least 4 years hands‑on with Oracle FCCS and EPBCS.
- At least two full lifecycle implementations of FCCS (or Hyperion Financial Management) and at least two full lifecycle implementations of EPBCS as functional owner.
- Experience with config, build, and validation of calc scripts, business rules, member formulas, dashboards, approval workflows, and Smart View reports.
- Experience running or supporting SIT / UAT / regression cycles, end‑user training, and hyper‑care.
D. Technical & Integration Literacy
- Knowledge of Oracle EPM Automate, REST API, Data Management / Data Exchange, ODI / FDI.
- Ability to collaborate with solution architects on dimension design, integration patterns, and security hierarchies.
- Familiarity with Smart View, dashboards, and reporting outputs required for finance audiences.
E. Communication
- Workshop facilitation skills (fit‑to‑standard, solution design, UAT readiness).
- Comfortable translating complex finance‑process intent into board‑ready configuration and back into audit‑traceable documentation.
- Independent and a proactive personality
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing ••••@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Customer Engagement:-Serves as the main point of contact for individual‑level contracts, providing comprehensive business process, product/service (e.g., hardware, applications,software) functionality, and/or implementation knowledge in an advisory manner.-Provides timely services in line with their practices, procedures, contractual budgets, leveraging contractual agreements.-Maintains customer relations, communicating with customers regularly to ensure satisfaction. Provides updates on customer status to leadership.-Educates customers on the most effective and efficient way to leverage Oracle services, products, and tools, providing feedback on customer organization performance.Issue Resolution:-Reviews service requests and gathers information from appropriate parties to determine next steps.-Identifies potential crises or concerns and works to resolve customer issues and incidents in a timely manner, leveraging comprehensive knowledge of appropriate resources and other customer experience to develop customized solutions.-Connects and/or escalates issues to appropriate teams to reach solutions and minimize impact on the business, independently reporting pain points to leadership.Account Management and Governance:-Develops and maintains service delivery and project plans throughout their lifecycle and ensures positive margins according to governance and account management expectations and contracted terms.-Updates and maintains accurate customer account, contract, and service history information.-Independently conducts periodic account planning and account reviews, tracking and communicating status on projects including risk identification and mitigation recommendations.-Ensures up‑to‑date documentation of and maintains contract cost, resources and scheduling, and scope, working to meet contract revenue and margin objectives.-Identifies and submits delivery leads for new opportunities and contract renewals.Technical Delivery Management:-Advises customers on optimal use and health or their Oracle product/service investment, independently providing ongoing maintenance to optimize and ensure effectiveness and performance of the product and/or service.-Collaborates with cross‑functional teams, executing and contributing to technical delivery plans.-Independently acts as a liaison between customers, internal, and external teams.-Adheres to plans to ensure customers understand and are able to adopt product and service changes according to policies and best practices.Innovation and Continuous Improvement:-Works closely with peers to identify and develop innovative ways of delivering service and improving overall product and service utilization to achieve ROI goals.-Contributes to the team by providing guidance and sharing knowledge of relevant product, service, and/or support information or issues.-Independently identifies opportunities for enhanced value for services.-Provides input on the development of new services and/or processes, remaining up‑to‑date with technological, business, and industry trends.
Planning & Execution:
Planning & Execution:-Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements. Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.
Collaboration & Partnership:
Collaboration & Partnership:-Collaborates across teams to align on expectations and achieve shared objectives. Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships. Actively listens to diverse perspectives and asks questions to ensure understanding of others.
Problem Solving:
Problem Solving:-Independently identifies and addresses standard and non‑standard issues in accordance with standard practices, escalating more complex issues as appropriate. Analyzes data and/or information from multiple sources to troubleshoot standard and non‑standard errors. Contributes to knowledge sharing and best practices.
Continuous Learning:
Continuous Learning:-Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices. Seeks out and leverages feedback and training to improve skills. Contributes to a culture of continuous learning and knowledge sharing with team members.
Continuous Improvement:
Continuous Improvement:-Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. Seeks input from team members on alternative approaches and methods for improving work.
- Bachelor's degree in Finance, Accounting, Business, Information Systems, Computer Science, or related discipline.
- Professional finance / accounting qualification strongly preferred: CMA, CPA, CA, ACCA, or equivalent.
- English fluency required (written + spoken, business‑grade); native or fluent Cantonese required.
- End-to-end functional configuration of FCCS including dimension design, consolidation methods, intercompany eliminations, multi‑currency translation (FX), ownership‑based minority interest, journal entries, and statutory / management reporting outputs.
- Hands‑on experience building calculation logic for consolidated funding flows, intercompany profit‑distribution, and group consolidation scenarios.
- Solid knowledge of financial close cycle — trial balance capture, intercompany matching, eliminations, FX translation, multi‑entity consolidation, ownership handling.
- Ability to support month‑end, quarter‑end, and year‑end close processes from design through execution and statutory sign‑off.
- End-to-end functional configuration of EPBCS
- Experience translating FP&A processes into EPBCS designs.
- Knowledge of planning governance in EPBCS
- 8+ years of finance / FP&A / financial close experience, including at least 4 years hands‑on with Oracle FCCS and EPBCS.
- At least two full lifecycle implementations of FCCS (or Hyperion Financial Management) and at least two full lifecycle implementations of EPBCS as functional owner.
- Experience with config, build, and validation of calc scripts, business rules, member formulas, dashboards, approval workflows, and Smart View reports.
- Experience running or supporting SIT / UAT / regression cycles, end‑user training, and hyper‑care.
- Knowledge of Oracle EPM Automate, REST API, Data Management / Data Exchange, ODI / FDI.
- Ability to collaborate with solution architects on dimension design, integration patterns, and security hierarchies.
- Familiarity with Smart View, dashboards, and reporting outputs required for finance audiences.
- Workshop facilitation skills (fit‑to‑standard, solution design, UAT readiness).
- Comfortable translating complex finance‑process intent into board‑ready configuration and back into audit‑traceable documentation.
- Independent and a proactive personality
Education and/or Experience:
- 8 years of experience in a customer facing, consultative, or technology related field
- OR
- Bachelor's Degree in Business, Computer Information Systems, or related field AND 4 years of experience in a customer facing, consultative, or technology related field
- OR
- Master's Degree in Business, Computer Information Systems, or related field AND 2 years of experience in a customer facing, consultative, or technology related field
- OR
- Doctorate in Business, Computer Information Systems, or related field
Job Skills:
- Customer Service – Demonstrated ability to deliver high‑quality customer service, resolving issues with professionalism.
- Cross‑Functional/Team Collaboration – Demonstrated ability to collaborate across teams and regions to achieve shared business goals.
Education and/or Experience:
- 8 years of experience in a customer facing, consultative, or technology related field
- OR
- Bachelor's Degree in Business, Computer Information Systems, or related field AND 4 years of experience in a customer facing, consultative, or technology related field
- OR
- Master's Degree in Business, Computer Information Systems, or related field AND 2 years of experience in a customer facing, consultative, or technology related field
- OR
- Doctorate in Business, Computer Information Systems, or related field.
- Budget Experience:
- 1 year of experience working with operating budgets and/or project financials.
- Information Technology Experience:
- 4 years of experience in information technology service management.
- Account Management Experience:
- 4 years of experience in account management.
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