Senior Technical Account Manager

Oracle Corporation; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Oracle Corporation in Hong Kong seeks a senior FP&A/finance implementation expert to lead end‑to‑end EPBCS configuration, including FCCS, intercompany processes, and multi‑currency reporting. The role requires strong English and Cantonese, plus hands‑on FCCS/EPBCS experience and a track record of multi‑lifecycle implementations.

You will engage with customers, translate complex finance processes into Oracle configurations, and collaborate with architects on integration patterns, security

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, IS, or CS.
• Professional finance qualification strongly preferred: CMA, CPA, CA, ACCA, or equivalent.
• English fluency required (written + spoken, business-grade); native or fluent Cantonese required.
• End-to-end functional configuration of EPBCS including dimension design, consolidation methods, intercompany eliminations, multi-currency translation, ownership-based minority interest, journal entries, and reporting outputs.
• Hands-on experience building calculation logic for consolidated funding flows, intercompany profit distribution, and group consolidation scenarios.

Responsibilities

• Serves as the main point of contact for contracts, providing business process and implementation knowledge in an advisory manner.
• Educates customers on Oracle services, products, and tools, and provides feedback on customer performance.
• Maintains customer relations and communicates status updates to leadership.
• Reviews service requests and determines next steps; escalates issues when needed.
• Develops and maintains service delivery and project plans, ensuring margins and governance.

Skills

English fluency

Cantonese fluency

Communication skills

Education

Bachelor's degree in Finance/Accounting/Business/IS/CS

Professional finance qualification (CMA/CPA/CA/ACCA)

Tools

Oracle EPM Automate

REST API

Data Management / Data Exchange

ODI / FDI

Smart View

Job description

• Does this position require a security clearance? No
• Years See Job Description
• Applicants Less than 10 applicants
• Additional Info Visa / work permit sponsorship is not available for this position
• Applicants are required to read, write, and speak the following languages English,Chinese-Yue(Cantonese)

REQUIREMENTS & QUALIFICATIONS

A. Education & Professional Background

• Bachelor's degree in Finance, Accounting, Business, Information Systems, Computer Science, or related discipline.
• Professional finance / accounting qualification strongly preferred: CMA, CPA, CA, ACCA, or equivalent.
• English fluency required (written + spoken, business-grade); native or fluent Cantonese required.
• End-to-end functional configuration of FCCS including dimension design, consolidation methods, intercompany eliminations, multi-currency translation (FX), ownership-based minority interest, journal entries, and statutory / management reporting outputs.
• Hands-on experience building calculation logic for consolidated funding flows, intercompany profit-distribution, and group consolidation scenarios.

Solid knowledge of financial close cycle — trial balance capture, intercompany matching, eliminations, FX translation, multi-entity consolidation, ownership handling.

• Ability to support month-end, quarter-end, and year-end close processes from design through execution and statutory sign-off.

B.2 Oracle EPBCS — Enterprise Planning, Budgeting & Forecasting

End-to-end functional configuration of EPBCS

Experience translating FP&A processes into EPBCS designs.

Knowledge of planning governance in EPBCS

C. Implementation & Delivery Experience

• 8+ years of finance / FP&A / financial close experience, including at least 4 years hands‑on with Oracle FCCS and EPBCS.
• At least two full lifecycle implementations of FCCS (or Hyperion Financial Management) and at least two full lifecycle implementations of EPBCS as functional owner.
• Experience with config, build, and validation of calc scripts, business rules, member formulas, dashboards, approval workflows, and Smart View reports.
• Experience running or supporting SIT / UAT / regression cycles, end‑user training, and hyper‑care.

D. Technical & Integration Literacy

Knowledge of Oracle EPM Automate, REST API, Data Management / Data Exchange, ODI / FDI.

• Ability to collaborate with solution architects on dimension design, integration patterns, and security hierarchies.
• Familiarity with Smart View, dashboards, and reporting outputs required for finance audiences.

E. Communication

Comfortable translating complex finance‑process intent into board‑ready configuration and back into audit‑traceable documentation.

Independent and a proactive personality

Responsibilities

Key Responsibilities

Customer Engagement

• Serves as the main point of contact for individual‑level contracts, providingcomprehensive business process, product/service (e.g., hardware, applications,software) functionality, and/or implementation knowledge in an advisory manner.
• Provides timely services in line with their practices, procedures, contractualbudgets, leveraging contractual agreements.
• Maintains customer relations, communicating with customers regularly to ensuresatisfaction. Provides updates on customer status to leadership.
• Educates customers on the most effective and efficient way to leverage Oracleservices, products, and tools, providing feedback on customer organizationperformance.

Issue Resolution

• Reviews service requests and gathers information from appropriate parties todetermine next steps.
• Identifies potential crises or concerns and works to resolve customer issuesand incidents in a timely manner, leveraging comprehensive knowledge ofappropriate resources and other customer experience to develop customizedsolutions.
• Connects and/or escalates issues to appropriate teams to reach solutions andminimize impact on the business, independently reporting pain points toleadership.

Account Management and Governance

• Develops and maintains service delivery and project plans throughout theirlifecycle and ensures positive margins according to governance and accountmanagement expectations and contracted terms.
• Updates and maintains accurate customer account, contract, and service historyinformation.
• Independently conducts periodic account planning and account reviews, trackingand communicating status on projects including risk identification andmitigation recommendations.
• Ensures up‑to‑date documentation of and maintains contract cost, resources andscheduling, and scope, working to meet contract revenue and margin objectives.
• Identifies and submits delivery leads for new opportunities and contractrenewals.

Technical Delivery Management

• Advises customers on optimal use and health or their Oracle product/serviceinvestment, independently providing ongoing maintenance to optimize and ensureeffectiveness and performance of the product and/or service.
• Collaborates with cross‑functional teams, executing and contributing totechnical delivery plans.
• Independently acts as a liaison between customers, internal, and externalteams.
• Adheres to plans to ensure customers understand and are able to adopt productand service changes according to policies and best practices.

Innovation and Continuous Improvement

• Works closely with peers to identify and develop innovative ways of deliveringservice and improving overall product and service utilization to achieve ROIgoals.
• Contributes to the team by providing guidance and sharing knowledge ofrelevant product, service, and/or support information or issues.