Senior Segment Manager

Leadingnation; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Benefits offered by this job

Medical and life insurance

Various allowances

Job summary

Leadingnation is looking for a Senior Segment Manager in Hong Kong to drive customer segment management and enhance business strategies. The role requires a minimum of 8 years of experience, predominantly in banking or financial institutions, along with a strong understanding of Wealth Management products.

The selected candidate will collaborate with product managers, develop concrete business development plans, and optimize customer experiences through strategic initiatives.

A competitive remuneration package including benefits is offered to the right candidate.

Qualifications

• Minimum 8 years of relevant experience, including 3 years in Banking or Financial Institutions.
• At least 2 years of supervisory or management experience.
• Familiarity with Personal Banking Wealth Management products.

Responsibilities

• Plan customer segment management and business strategies.
• Develop business development plans for customer acquisition.
• Collaborate with product managers to enhance offerings.

Skills

Business Development

Strategic Planning

Management

Job description

Job No.: 500001

Employment Type: Full time

Departments: Personal Banking and Wealth Management Department

Job Functions: Business Development, Strategic Planning, Management

Responsibilities

• Align with the bank’s strategic direction to plan customer segment management and business strategies, set business objectives for customer segments, and enhance customer profitability contribution
• Formulate corresponding market share expansion and marketing strategies based on segment management strategies and value propositions, execute initiatives, and monitor outcomes to achieve business objectives
• Develop concrete business development plans, including but not limited to customer acquisition, cross‑selling, up‑selling, and retention programs, to nurture high‑potential and high‑value customer segments through targeted acquisition, development, and consolidation strategies
• Collaborate with product managers to enrich product offerings within the brand, deepen service quality, and optimize both brand image and customer experience
• Establish end‑to‑end customer relationship management and services models for each customer segment to strengthen long‑term relationships and ensure timely and contextually relevant communication
• Define frontline training needs, provide content for training, and establish internal communications
• Identify and select various types of commercial organizations/partners to explore collaborative business opportunities
• Propose necessary operational resource allocation to management to ensure effective utilization of resources

Requirements

• A minimum 8 years of relevant experience, including at least 3 years within Banking and / or Financial Institution;
• A minimum 8 years of relevant experience, including at least 2 years of supervisory and / or management experience;
• Familiar with Personal Banking Wealth Management and related Products (including Deposit, Unit Trust, Bonds, Securities, Structured Products, Insurance and Mortgage, etc)
• Understand market and competitors practice on Wealth Management and related Products
• Candidate with less experience will be considered as Segment Manager

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com

To apply: https://careers.pageuppeople.com/798/cw/en/job/500001/senior-segment-manager=11232

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.